Open To Work
Nathan Bailey
Reed City,MI
Work Preference
Summary
Experienced and highly organized individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Strong technical skills in vulnerability assessment and security enhancement, contributing to robust system protection. Successfully streamlined operations of several governmental units, improving performance and minimizing downtime. History of providing effective support and solutions that drive operational efficiency.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Sales Supervisor
Charter Communications, Spectrum
Big Rapids, MI
02.2024 - 08.2025
- Supervised daily sales operations to maximize team productivity.
- Trained new staff on product knowledge and customer service techniques.
- Conducted regular sales meetings to assess performance and establish goals.
- Monitored team performance, providing constructive feedback to enhance skills.
- Handled customer inquiries and resolved issues with efficiency.
- Intervened in challenging customer situations to achieve swift resolutions.
- Developed and executed sales strategies to expand customer base.
IT Systems Administrator
BTech
Reed City, Michigan
06.2011 - 02.2024
- Delivered technical support and training to various businesses in consumer technology.
- Troubleshot technology issues involving PCs, cell phones, and security cameras.
- Provided purchasing guidance to help businesses acquire necessary technology within budget.
- Installed and troubleshot networking equipment, including modems, routers, and wireless bridges.
- Researched industry trends to enhance web development strategies and practices.
- Developed user documentation for system operations and procedures.
- Designed websites, portals, and large-scale applications for multiple clients.
- Managed IT infrastructure and systems for numerous clients to ensure reliable performance.
Senior Front End Designer
BTech
Reed City, MI
06.2007 - 02.2024
- Created user-friendly interfaces for web and mobile applications.
- Ensured brand consistency across digital channels through established visual guidelines.
- Produced high-quality graphics and layouts using design software.
- Researched industry trends to apply best practices in front-end design.
- Managed website content updates utilizing CMS tools such as WordPress.
- Presented design concepts to stakeholders and integrated feedback into subsequent iterations.
President, Board of Directors
Old Rugged Cross Historical Society
Reed City, MI
01.2020 - 11.2022
- Facilitated meetings aligning organizational goals with member contributions.
- Coordinated fundraising efforts, increasing support for restoration projects and educational programs.
- Oversaw recruitment and development of board members to strengthen governance practices.
- Advocated for historical preservation through outreach and public relations initiatives.
- Revised bylaws to establish best practices for future operations.
- Managed relocation and donation process to a new downtown Reed City location.
Education
Bachelor of Science - Computer And Information Systems
Ferris State University
Big Rapids, MI01-2011
Skills
- Network administration
- IT project management
- Customer relationship management
- Team leadership
- Strategic planning
- Load balancing
- Negotiation skills
- Problem solving
- Public speaking
- Information research
Affiliations
Hosting barbecues and cookouts at my home
Languages
English
Native/ Bilingual
French
Professional
Accomplishments
August 2025: Certificate of Achievement from City of Reed City for successful event planning of 150th year Anniversary Celebration
Certification
CompTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The truth does not change according to our ability to stomach it.
Flannery O’Connor
Timeline
Sales Supervisor
Charter Communications, Spectrum
02.2024 - 08.2025
President, Board of Directors
Old Rugged Cross Historical Society
01.2020 - 11.2022
IT Systems Administrator
BTech
06.2011 - 02.2024
Senior Front End Designer
BTech
06.2007 - 02.2024
Bachelor of Science - Computer And Information Systems
Ferris State University