NATE COMBS

My wife and I own a successful online reselling business.

• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
• Enhanced the reputation of the business by consistently providing exceptional customer service and maintaining in-depth knowledge of products and services offered.
• Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
• Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
• Coordinated efforts effectively between service technicians and counter staff to ensure smooth workflow within the facility.
• Ordered parts from various distributors to fulfill demands.
• Stocked and managed stock of parts.

• Worked my way up from a temporary customer service representative to a general manager, then ultimately managed the company alongside the owner as second in command.
• Conveyed floor sales leadership and provided expert product and service knowledge to customers, over the phone and in person.
• Directly supervised ten associates at the corporate location; remotely supervised additional associates at four others locations.
• Handled customer inquiries, complaints, billing and payment questions.
• Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
• Managed daily routing of jobs; reviewed and ordered inventory.
• Established and maintained computer networking and repair.
• Streamlined workflows within the shop by delegating tasks based on individual skill sets, increasing efficiency without sacrificing attention to detail.
• Fostered a positive work environment that encouraged open communication among staff members at all levels.

• Provide excellent customer service while supporting management with day to day operations. Managed daily routing of jobs; review and order inventory.
• Learned the basics of auto glass installs and became a door glass replacement specialist.
• Perfected my sales skills while helping the Tigard branch double its sales totals for the past three quarters.

• Answered majority of incoming phone calls. Greeted walk ins, scheduled and ordered glass as needed.
• Excelled at sales and increasing gross sales. Negotiated the best glass pieces in town.
• Scheduled and routed technicians to maximize effiency.
• I excel at maximizing every customer interaction which leads to a greater closing percentage.
• Developed strong relationships with insurance companies to streamline the claims process for clients.
• Managed inventory effectively to ensure availability of all necessary parts and materials for auto glass repair jobs.
• Improved customer satisfaction by providing timely and efficient auto glass replacement services.