Nateil Govan
Windsor,SC
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ACI
03.2021 - 01.2025
- Assisted with taking payments for multiple billers, scheduling payments as well as creating auto pay plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Blackville Hilda High School
Blackville, SC05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
ACI
03.2021 - 01.2025
High School Diploma -
Blackville Hilda High School
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