Summary
Overview
Work History
Education
Skills
career breaks
awards
Timeline
Generic

Natera Donovan

Ashtabula,Ohio

Summary

Motivated skilled customer service professional with an engaging personality, attention to detail, strong multitasking and prioritization skills, focused on customers having a positive experience.

Overview

21
21
years of professional experience

Work History

Sandwich Artist

Subway
06.2023 - 07.2023
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Increased speed of service through effective multitasking and time management skills.

Hospitality Companion/Aide

Country Club Retirement Campus
06.2022 - 01.2023
  • Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
  • Ensured patient safety by closely monitoring health conditions and reporting changes to healthcare professionals.
  • Improved patient well-being through engaging conversations and meaningful interactions.

Sandwich Artist

Subway
01.2022 - 06.2022
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Sandwich Artist

Subway
12.2021 - 01.2022
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Dietary Aide

RaeAnn
09.2019 - 02.2020
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.

Customer Service Associate

Perry Park News
05.2018 - 08.2018
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Crew Member

McDonalds
10.2016 - 05.2017
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Housekeeping

Geneva Lodge
04.2008 - 08.2008
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Followed good housekeeping practices to keep rooms and guests safe.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Server

Buffalo Wild Wings
01.2006 - 04.2008
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier

Lowe's
06.2002 - 11.2004
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Certificate - Business Essentials

DeVry University
Lisle, IL
08.2024

Medical Billing and Coding Certificate -

Devry University
Lisle, Illinois
12.2023

Skills

  • Attention to detail
  • Team work
  • Multitasking
  • Interpersonal
  • POS System Operation
  • Money Handling
  • Problem-Solving
  • Cleaning and Organization
  • Teamwork and Collaboration
  • Organization abilities
  • Active listening

career breaks

  • I had difficulty finding a job. 11/2004, 01/2006
  • Took time off due to pregnancy and to take care of my child, 08/2006, 05/2017
  • Took care of my parents who both had strokes, 05/2017, 05/2018
  • Personal health reasons, 08/2018, 09/2019
  • Took time off during COVID, 02/2020, 12/2021
  • Took time to focus on school, 01/2023, present

awards

Devry University Dean's List Spring, Summer, and Fall Semesters 2023

Timeline

Sandwich Artist

Subway
06.2023 - 07.2023

Hospitality Companion/Aide

Country Club Retirement Campus
06.2022 - 01.2023

Sandwich Artist

Subway
01.2022 - 06.2022

Sandwich Artist

Subway
12.2021 - 01.2022

Dietary Aide

RaeAnn
09.2019 - 02.2020

Customer Service Associate

Perry Park News
05.2018 - 08.2018

Crew Member

McDonalds
10.2016 - 05.2017

Housekeeping

Geneva Lodge
04.2008 - 08.2008

Server

Buffalo Wild Wings
01.2006 - 04.2008

Cashier

Lowe's
06.2002 - 11.2004

Certificate - Business Essentials

DeVry University

Medical Billing and Coding Certificate -

Devry University

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