Natesa Boyd
DETROIT,MICHIGAN
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Detroit Medical Center - Children's Hospital of Michigan
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Personal Care Assistant
Detroit Medical Center, Sinai Grace Hospital
12.2020 - 09.2022
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Monitored and assisted residents through individual service plans.
Certified Nursing Assistant
Riverview Rehab And Health Center
07.2020 - 12.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained best-in-class standards for individualized care in 13+-bed unit by continuously checking in with patients and families and quickly providing care
Certified Nursing Assistant
Pomeroy
07.2019 - 06.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
Certi - Medical Assisting
Abcott Institute
Southfield, MI07.2019
No Degree - Patient Care Tech
Everest Institute -
03.2015
High School Diploma -
Cooley
06.1997
Skills
- PPE Usage
- Respectful and Compassionate
- Client Transportation
- ADL Assistance
- Time Management
- Dependable and Responsible
- Meal Preparation
- Heavy Lifting
- Flexible Schedule
- HIPAA Compliance
- COVID-19 Safety Policies
- Problem-Solving
- Hoyer Lifting Equipment
- Medical reception
- Positive attitude
- Patient scheduling
- Appointment management
- Patient care
- Medical procedures
- HIPAA compliance
- Appointment scheduling
- Clinical medical assistance
- Medical office equipment
- Specimen collection
Timeline
Medical Office Assistant
Detroit Medical Center - Children's Hospital of Michigan
09.2022 - Current
Personal Care Assistant
Detroit Medical Center, Sinai Grace Hospital
12.2020 - 09.2022
Certified Nursing Assistant
Riverview Rehab And Health Center
07.2020 - 12.2020
Certified Nursing Assistant
Pomeroy
07.2019 - 06.2020
No Degree - Patient Care Tech
Everest Institute -
High School Diploma -
Cooley
Certi - Medical Assisting
Abcott Institute
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