Natese Pernell
Cincinnati,Ohio
Summary
Accomplished Customer Service Representative with a proven track record at the Internal Revenue Service, IRS, adept in conflict resolution and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement and effective problem-solving. Skilled in data entry and active listening, significantly improved customer satisfaction and repeat business without relying on numerical quantification.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Bed Bath & Beyond
10.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Walnut Hills High School
Cincinnati, OH05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Computer proficiency
Timeline
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - Current
Cashier
Bed Bath & Beyond
10.2021 - 03.2023
Walnut Hills High School
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