Natesha Scott
AL
Summary
Friendly customer service professional with exceptional interpersonal people skills with the ability to deliver effective solutions to problems.
Professional with strong customer interaction skills, ready to deliver impactful results in fast-paced environment. Adept at resolving issues, fostering team collaboration, and adapting to changing needs. Proficient in communication, problem-solving, and customer relationship management, ensuring reliability and consistency. Focused on achieving measurable outcomes and enhancing overall customer experience.
Overview
14
14
years of professional experience
Work History
Customer Contact Representative II
Humana
02.2023 - Current
- Addressed customer complaints and queries promptly.
- Provided detailed information on policy questions.
- Enhanced customer knowledge of company programs and services.
- Managed and delivered effective solutions and alternatives.
- Following security protocols while ensuring customer interactions are aligned with business goals
- Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
Front desk Receptionist/Nursing assistant
MedCenter Demopolis
11.2018 - 02.2023
- Operated a multi-line telephone system to answer, screen, and direct inquiries.
- Delivered exceptional service by addressing inquiries and resolving complaints.
- Welcomed over 50 patients daily and addressed their information needs.
- Determined accurate readings of vital metrics like blood pressure and heartbeat.
- Maintained precise records of patient data.
- Ensured cleanliness and readiness of exam rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Care Tech
Brookwood Medical Center
07.2015 - 05.2018
- Deliver safe, comfortable personal care to patients consistently.
- Performed observation of vitals and sample collection accurately.
- Set up and stocked rooms with essential items for newly admitted individuals.
- Executed tasks independently with minimal oversight.
- Ensured superior patient care by attentively listening.
- Updated health records with patient information and care procedures.
Child Care Associate
Gold's Gym
10.2010 - 12.2015
- Foster welcoming and supportive connections with every child's family.
- Maintain safety and cleanliness in accordance with established standards.
- Planned engaging activities to encourage children's inquisitiveness.
- Collaborated with fellow childcare associates to create a cohesive and supportive team atmosphere.
Operations Manager
Gold's Gym
01.2011 - 08.2011
- Supported and facilitated professional progress through mentoring.
- Met and exceeded operational goals consistently.
- Managed coordination across different departments.
- Engaged with high-level leaders to drive the execution of business operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Front Desk Associate
Gold's Gym
08.2010 - 12.2010
- Conducted extensive research to address and resolve company-related issues.
- Ensured customer satisfaction through clear communication.
- Responded to customer inquiries attentively, ensuring high-quality service.
- Utilized several software platforms at the same time for optimal customer service.
- Maintained front desk organization to ensure a welcoming appearance for visitors.
Education
Certified Nursing Assistant -
Lawson State Community College
11.2014
Skills
- Customer Service
- Proficient learner
- Computer proficient
- Multitasking
- Decision-making
- Organization skills
- Call center experience
- Data entry
- Client relations
- Complaint handling
Timeline
Customer Contact Representative II
Humana
02.2023 - Current
Front desk Receptionist/Nursing assistant
MedCenter Demopolis
11.2018 - 02.2023
Patient Care Tech
Brookwood Medical Center
07.2015 - 05.2018
Operations Manager
Gold's Gym
01.2011 - 08.2011
Child Care Associate
Gold's Gym
10.2010 - 12.2015
Front Desk Associate
Gold's Gym
08.2010 - 12.2010
Certified Nursing Assistant -
Lawson State Community College
Similar Profiles
Carrie J. CannCarrie J. Cann
Manager, Care Management at HumanaManager, Care Management at Humana
Ericka Ramirez RetaEricka Ramirez Reta
Care Management Support Assistance I, II, III Remote at HumanaCare Management Support Assistance I, II, III Remote at Humana
Tracy ClearyTracy Cleary
Senior Clinical Pharmacist at HumanaSenior Clinical Pharmacist at Humana
Patricia Y. FrazierPatricia Y. Frazier
Enrollment Specialist at HumanaEnrollment Specialist at Humana
William C. Turner Jr.William C. Turner Jr.
Mechanical Project Engineering Manager at Georgia Pacific CorporationMechanical Project Engineering Manager at Georgia Pacific Corporation