Natevia Durham
Albany,NY
Summary
Dynamic and dependable professional with a proven track record in public safety and customer service, honed across roles with Consumer Direct Choices and other significantly enhancing security and client well-being. Adapts swiftly to new challenges, ensuring high standards of care and safety in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Security Monitor
Albany City School District
2023.09 - Current
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Bus Monitor
First Student Transportation
2019.03 - 2023.06
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
Personal Care Assistant
Consumer Direct Choices
2010.12 - 2015.01
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Care Assistant
Attentive Care
2011.04 - 2013.06
Education
Associates - Human Services
Hudson Valley Community College
Troy, NYShaker High School
Latham, NY06.2011
Skills
- Teamwork capabilities
- CCTV Monitoring
- Public Safety Awareness
- Patrolling Techniques
- Stress Tolerance
- Incident documentation
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Punctuality
- Adaptable and Flexible
- Reliability
Timeline
Security Monitor
Albany City School District
2023.09 - Current
Bus Monitor
First Student Transportation
2019.03 - 2023.06
Personal Care Assistant
Attentive Care
2011.04 - 2013.06
Personal Care Assistant
Consumer Direct Choices
2010.12 - 2015.01
Associates - Human Services
Hudson Valley Community College
Shaker High School
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