Nathali Restrepo
Sunnyside,NY
Summary
Compassionate Patient Care Associate with experience at Elmhurst Hospital Center, skilled in vital signs monitoring and care plan management. Recognized for enhancing patient satisfaction through attentive care and effective communication. Proven ability to thrive under pressure, contributing to a positive work culture and optimizing treatment planning for improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Elmhurst Hospital Center
Elmhurst, NY
05.2022 - 09.2024
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
Answering Service Operator
MAP Communications
New Hyde Park, NY
09.2015 - 06.2017
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Improved overall productivity by offering constructive feedback during team meetings on ways to streamline call-handling processes or enhance the quality of service provided.
- Contributed to a positive work environment through effective collaboration and mutual support among team members.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Contributed ideas during team meetings on how to enhance the overall customer experience through innovative call handling techniques or improved communication strategies.
- Resolved customer issues through research and problem solving.
Education
Associate Degree In Nursing - Health Care Management
Plaza College
NYSkills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Patient care
- Basic life support
- Vital signs monitoring
- First aid and safety
- Direct patient care
- Verbal and written communication
- HIPAA compliance
Certification
CPR Certification , Phlebotomy, EKG , Patient Care Technician , Certified Nurse Assistant.
Languages
English / Spanish
Full Professional
Timeline
Patient Care Associate
Elmhurst Hospital Center
05.2022 - 09.2024
Answering Service Operator
MAP Communications
09.2015 - 06.2017
Associate Degree In Nursing - Health Care Management
Plaza College