Nathalia Gallo
San Antonio
Summary
I’m a Medical Receptionist with extensive experience at Kendall Pediatric Office, excelling in patient care and billing support. enhanced patient satisfaction through effective communication and problem-solving. Proficient in EMR/EHR systems and HIPAA compliance, demonstrating reliability and professionalism in fast-paced offices. Bilingual in English and Spanish, fostering strong patient relations.
I’m a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Medical Receptionist/Assistant
Kendall pediatric office
Miami
05.2019 - 03.2025
- Routed laboratory or diagnostic results to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work for patients based on physician orders.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Took messages from patients and promptly relayed it to the appropriate physician.
- Performed data entry tasks related to billing and collections procedures.
- Completed day-to-day duties accurately and efficiently.
- Referrals and insurance authorization coordinator.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Receptionist
Dr. Iribarren
Miami
08.2018 - 02.2019
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted and checked in patients, updating patient information in computer system.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and confirmed patient appointments and consultations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Interviewed patients to complete case histories and intake forms.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Front Desk
Massage Green
Miami
06.2017 - 08.2017
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Bebe
Miami
09.2015 - 05.2017
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered customer inquiries regarding product features, pricing, and availability.
- Used technology resources to assist customers in locating and selecting items.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Placed special orders or called other stores to find desired items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Handled returns and exchanges according to company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
Volunteer
Baptist South Miami Hospital
Miami
06.2013 - 08.2013
- Collaborated with other volunteers to create a positive work environment.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided guidance and support to fellow volunteers during their shifts.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
Medical Assistant Program
Florida Career College
Miami, FL08-2018
High School Diploma -
Miami Southridge High School
Miami, FL06-2014
Skills
- Patient management
- Medical billing
- Customer service
- Communication skills
- Clinical documentation
- Attention to detail
- Insurance claim
- Telephone etiquette
- Billing support
- EMR / EHR
- Front desk operations
- Medical terminology
- HIPAA compliance
- Insurance verifications
- Patient relations
- Medical charting
- Patient scheduling
- Reliability
- Problem-solving abilities
- Professionalism
- Trained staff on daily task
- Eager to learn
- Fluent in English & Spanish
- Referral coordinator
- Authorizations coordinator
- Patience and empathetic
- Data entry
- Typing and filing
- Patient callbacks
- Medical transcription
- Medical office procedures
Timeline
Medical Receptionist/Assistant
Kendall pediatric office
05.2019 - 03.2025
Medical Receptionist
Dr. Iribarren
08.2018 - 02.2019
Front Desk
Massage Green
06.2017 - 08.2017
Sales Associate
Bebe
09.2015 - 05.2017
Volunteer
Baptist South Miami Hospital
06.2013 - 08.2013
Medical Assistant Program
Florida Career College
High School Diploma -
Miami Southridge High School