Nathalia Hernandez
Lyons,IL
Summary
Highly motivated bilingual professional with a proven history of leadership, planning and problem solving. I work hard to accomplish demanding objectives, motivate staff, and organize resources. Enjoys taking on new challenges, because I find it a great way to expand my knowledge. Strong work ethic, adaptability, and exceptional interpersonal skills. Can also work effectively unsupervised and quickly master new skills.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Tropical Smoothie Cafe
Cicero, IL
03.2024 - 02.2026
- Streamlined daily operations by coordinating team schedules and ensuring adequate staffing levels during peak hours.
- Enhanced customer satisfaction by training staff on product knowledge and effective communication techniques.
- Implemented inventory management practices that reduced waste and improved stock accuracy during audits.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Animal Caretaker Volunteer
Rancho pavoreles
Beecher
10.2023 - 08.2025
- Provided care for diverse animal species, ensuring health and safety standards were consistently met.
- Prepared meals and administered medications to animals, contributing to their overall well-being and recovery.
- Maintained clean and safe living environments, enhancing animal comfort and promoting hygiene practices.
- Assisted in behavioral assessments, observing and reporting changes to improve animal training and rehabilitation programs.
- Collaborated with veterinarians during health check-ups, ensuring accurate documentation of health records and treatments.
- Implemented enrichment activities, stimulating animal behavior and improving overall welfare while engaging with visitors.
- Monitored animal behavior and health, effectively communicating concerns to management for timely interventions.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
Cheer Coach Volunteer
Mustangs
Berwyn, IL
01.2024 - 04.2024
- Supervised children ages 6-13
- Trained athletes in proper techniques and safety measures for stunts and jumps.
- Communicated feedback to athletes to enhance performance and teamwork skills.
- Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
Secretary
Nis Trucking
Chicago, IL
09.2022 - 05.2023
- Organized and maintained filing systems
- Ensured timely communication and effective time management across departments.
- Fostered positive relationships with clients and vendors, improving communication and collaboration for ongoing projects.
Education
Morton West Highschool
Berwyn, ILSkills
- Team coordination
- Registers
- Pos systems
- Team building
- Problem-solving
- Money handling
- Google drive
- Sales strategies
- Staff supervision
- Workplace safety compliance
- Team leadership
- Vendor collaboration
- Inventory management
- Sales transaction records
- Client relationship management
- Customer satisfaction
- Budget assistance
- Sales reporting
- Verbal and written communication
- Decision-making
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Serve safe
- Driver’s License
Timeline
Assistant Manager
Tropical Smoothie Cafe
03.2024 - 02.2026
Cheer Coach Volunteer
Mustangs
01.2024 - 04.2024
Animal Caretaker Volunteer
Rancho pavoreles
10.2023 - 08.2025
Secretary
Nis Trucking
09.2022 - 05.2023
Morton West Highschool