Nathalia Lautenschlaeger
Minneola,FL
Summary
Proactive administrative professional skilled in client relations and problem-solving. Known for managing daily operations and maintaining organized systems, contributing to positive work environments and effective team collaboration.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Orion Engineering and Trading Ltda. (EPP)
Rio Claro, São Paulo - Brazil
06.2017 - 08.2017
- Managed daily office operations and maintained organized filing systems.
- Handled incoming communications through phone, email, and in-person inquiries.
- Answered questions from customers regarding products and services offered by the company.
- Prepared documents and presentations for internal and client meetings.
Commercial Assistant
Delta Industria Ceramica S.A.(Publicly Held Corp)
Rio Claro, São Paulo / Brazil
08.2013 - 02.2016
- Coordinated daily operations of the commercial department to ensure efficient workflow.
- Resolved customer complaints in an efficient manner while maintaining positive relationships with clients.
- Created invoices for customers according to agreed terms and conditions.
- Maintained filing systems for contracts, orders, and correspondence systematically.
Administrative Assistant
Moss Brasil Servicos de Acos Ltda.
Rio Claro, São Paulo / Brazil
04.2013 - 07.2013
- Collaborated with colleagues to improve workflow efficiency and team collaboration.
- Contributed to creating a positive work environment through effective communication skills.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Retail Sales Associate
Jan Frans Willem Slaest EPP
Rio Claro, São Paulo / Brazil
02.2008 - 03.2011
- Assisted customers in product selection and provided exceptional service
- Collaborated with team members to enhance customer experience
- Organized promotional materials and planned visual merchandising displays
Server
Circos Dourados com Alimentos Ltda.
Rio Claro, São Paulo / Brazil
10.2005 - 02.2008
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently during peak hours.
- Resolved customer complaints promptly to enhance dining experience.
Front Counter Crew Member
McDonalds
Rio Claro, São Paulo / Brazil
10.2005 - 02.2008
- Greeted customers warmly and provided menu information.
- Took customer orders accurately and efficiently at the front counter.
- Operated cash register and processed payments promptly.
Education
Bachelor’s Degree in Business Administration
Anhanguera University
Rio Claro, Brazil09-2014
Leadership And People Management Course
ONDEC
São Paulo / Brazil06-2010
Human Resources Development Analyst
CBTA College
Rio Claro / Brazil 04-2010
HR Process Analyst
CBTA College
Rio Claro / Brazil04-2010
Labor Relations Analyst
CBTA College
Rio Claro / Brazil04-2010
Resource Planning Analyst
CBTA College
Rio Claro / Brazil04-2010
Personnel Administration Practices Course
SENAC
São Paulo / Brazil09-2009
How To Boost Your Sales Course
SENAC
São Paulo / Brazil09-2009
Higher Education Technology Degree in Marketing
CBTA College
Rio Claro / BrazilSkills
- Microsoft Office and Excel
- Client relations and Effective communication
- Problem solving
- Document preparation
- File management
- Office organization
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Administrative Assistant
Orion Engineering and Trading Ltda. (EPP)
06.2017 - 08.2017
Commercial Assistant
Delta Industria Ceramica S.A.(Publicly Held Corp)
08.2013 - 02.2016
Administrative Assistant
Moss Brasil Servicos de Acos Ltda.
04.2013 - 07.2013
Retail Sales Associate
Jan Frans Willem Slaest EPP
02.2008 - 03.2011
Server
Circos Dourados com Alimentos Ltda.
10.2005 - 02.2008
Front Counter Crew Member
McDonalds
10.2005 - 02.2008
Bachelor’s Degree in Business Administration
Anhanguera University
Leadership And People Management Course
ONDEC
Human Resources Development Analyst
CBTA College
HR Process Analyst
CBTA College
Labor Relations Analyst
CBTA College
Resource Planning Analyst
CBTA College
Personnel Administration Practices Course
SENAC
How To Boost Your Sales Course
SENAC
Higher Education Technology Degree in Marketing
CBTA College