Nathalia lazo
houston ,TX
Summary
Dynamic shift leader skilled in customer service and inventory oversight. History of driving operational improvements and maintaining service excellence. Strong technical proficiency and time management capabilities, with experience in data entry and cash handling. Committed to developing client relationships and contributing to team success through effective communication and problem-solving.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
Houston, Texas
02.2023 - Current
- Supervised daily operations to enhance service delivery and uphold product quality.
- Utilized POS systems for effective order processing and inventory management.
- Maintained organized work environment by strategically delegating tasks aligned with staff capabilities.
- Assessed reports and adjusted workflows to meet established targets.
- Operated computer systems to facilitate daily business functions and optimize workflow.
- Performed routine data entry and ensured accuracy of information processed.
Secretarial Assistant
Office Management
Houston, Texas
08.2022 - 01.2023
- Answered phones and directed calls to appropriate personnel, enhancing communication flow.
- Managed incoming correspondence, including emails and phone calls, ensuring timely responses.
- Organized meetings by preparing agendas and distributing detailed minutes.
- Digitized documents for improved access and streamlined retrieval from archives.
Customer Service Representative
Retail Store
Houston, Texas
01.2021 - 04.2022
- Assisted customers with product inquiries and service requests, enhancing overall customer experience.
- Guided customers on billing procedures during payment processing, ensuring clear understanding.
- Facilitated setup of payment options for customer convenience.
- Updated customer databases with accurate information, maintaining data integrity and accessibility.
Education
High School Diploma -
Peen Foster Academy
Houston, TX08-2026
Skills
- POS system operation
- Inventory management
- Customer service
- Data entry
- Time management
- Team leadership
- Meeting organization
- Office equipment operation
- Communication skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
McDonald's Restaurant
02.2023 - Current
Secretarial Assistant
Office Management
08.2022 - 01.2023
Customer Service Representative
Retail Store
01.2021 - 04.2022
High School Diploma -
Peen Foster Academy