Nathalia Moncada
Fremont
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Health Worker I
Bay Area Community Health
Fremont, CA
03.2024 - Current
- Performed all CHW I duties, with additional advanced responsibilities.
- Prepared and presented educational materials and program presentations.
- Completed intake assessments for clients referred for case management, and linked patients to appropriate resources.
- Monitored, documented, and reported staff productivity through internal and external reporting systems.
- Assisted in tracking and following up on patient referrals to ensure timely care.
- Utilized PDSA methods to support continuous quality, and process improvement initiatives.
- Built and maintained collaborative relationships with community partners and resource networks.
- Supported patient engagement, navigation, care coordination, advocacy, and follow-up across specialties.
- Promoted integrated care by collaborating closely with primary care providers and specialty teams.
- Performed administrative tasks while adhering to HIPAA and all BACH policies and procedures.
- Conducted file reviews to maintain program compliance and accuracy.
- Researched and resolved complex or sensitive patient issues, and prepared professional correspondence.
- Served patients in diverse settings, including clinics, mobile units, schools, and community locations.
- Attended workshops, trainings, and meetings to maintain knowledge, and support program development.
- Assisted with interpreting new program regulations, assessing impact, and recommending improvements.
- Performed other duties as assigned by the supervisor to support departmental operations.
- Managed enrollment, and paperwork for individuals to take advantage of community resources.
- Managed Pap and breast cancer screening tracking, submitted program paperwork, and conducted patient outreach to schedule overdue mammograms and Pap smears.
Front Desk Representative
Bay Area Community Health
Fremont, CA
06.2021 - 03.2024
- Answered multi-line phone system and greeted callers enthusiastically. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Register patients for appointments by giving appropriate form, certify eligibility, and open medical encounter.
- Confirm and update patient demographics in medical information system.
- Calculate charges, collect patient payments, and balance with daily receipts, per clinic protocol.
- Assist patients with appointment scheduling, information requests and provide resource materials.
- Screening eligibility for Family Pact and CDP program
- Cover Teen Clinic (confidentiality)
Secretary
Priscila Moncada Cleaning
Fremont, CA
06.2019 - 01.2023
- Responsible for Administrative procedures including billing, handling, and filing all paperwork.
- Replenishing office and business supplies. Hands-on managerial approach often assists in different areas of the business including washing and folding work towels, and maintaining and organizing chemicals inventory.
- Calendaring and scheduling appointments Explain offered services to potential clients and quote estimates based on the client's needs and size of home/property.
- Daily navigation through various cities providing transportation for cleaning staff to and from client's homes or properties.
- Translate Clients' requests to cleaning staff from English to Spanish
Education
Bachelor of Arts - Sociology
Cal State East Bay University
Hayward, CA05.2024
Associate of Arts - Sociology
Chabot College
Hayward, CA05.2022
High School Diploma - undefined
Tennyson High School
Hayward, CA06.2020
Skills
- certified trasnlator
- HIPAA guidelines
- CPR
- Highly adaptable
- Great communicator
- Experienced in Microsoft Office
- Clerical & Administrative skills
- Health education
- Organized and detail oriented
- Schedule management
Certification
- Family Planning Health Worker , Essential Access Health - Certified 12/2023–12/2026
- Comprehensive Perinatal Services Program (CPSP) , DHS- Certified 07/21/2025
- Newborn Gateway Presumptive Provider Training (NPI-1) , DHS - Certified 07/21/2025
- Presumptive Eligibility for Pregnant People Provider Training (NPI-1) , DHS -Certified 07/21/2025
- CPR Certification , Superior Life Support Inc. - Certified 09/2023-09/2025
- Medical Interpreter , Propio Interpreter Skills Assessment- Certified 06/12/2024
Timeline
Community Health Worker I
Bay Area Community Health
03.2024 - Current
Front Desk Representative
Bay Area Community Health
06.2021 - 03.2024
Secretary
Priscila Moncada Cleaning
06.2019 - 01.2023
Associate of Arts - Sociology
Chabot College
High School Diploma - undefined
Tennyson High School
Bachelor of Arts - Sociology
Cal State East Bay University