Nathalia Moncada
Fremont
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Health Worker I
Bay Area Community Health
03.2024 - Current
- Performed all CHW I duties, with additional advanced responsibilities.
- Prepared and presented educational materials and program presentations.
- Completed intake assessments for clients referred for case management, and linked patients to appropriate resources.
- Monitored, documented, and reported staff productivity through internal and external reporting systems.
- Assisted in tracking and following up on patient referrals to ensure timely care.
- Utilized PDSA methods to support continuous quality, and process improvement initiatives.
- Built and maintained collaborative relationships with community partners and resource networks.
- Supported patient engagement, navigation, care coordination, advocacy, and follow-up across specialties.
- Promoted integrated care by collaborating closely with primary care providers and specialty teams.
- Performed administrative tasks while adhering to HIPAA and all BACH policies and procedures.
- Conducted file reviews to maintain program compliance and accuracy.
- Researched and resolved complex or sensitive patient issues, and prepared professional correspondence.
- Served patients in diverse settings, including clinics, mobile units, schools, and community locations.
- Attended workshops, trainings, and meetings to maintain knowledge, and support program development.
- Assisted with interpreting new program regulations, assessing impact, and recommending improvements.
- Performed other duties as assigned by the supervisor to support departmental operations.
- Managed enrollment, and paperwork for individuals to take advantage of community resources.
- Managed Pap and breast cancer screening tracking, submitted program paperwork, and conducted patient outreach to schedule overdue mammograms and Pap smears.
Front Desk Representative
Bay Area Community Health
06.2021 - 03.2024
- Answered multi-line phone system and greeted callers enthusiastically. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Register patients for appointments by giving appropriate form, certify eligibility, and open medical encounter.
- Confirm and update patient demographics in medical information system.
- Calculate charges, collect patient payments, and balance with daily receipts, per clinic protocol.
- Assist patients with appointment scheduling, information requests and provide resource materials.
- Screening eligibility for Family Pact and CDP program
- Cover Teen Clinic (confidentiality)
Secretary
Priscila Moncada Cleaning
06.2019 - 01.2023
- Responsible for Administrative procedures including billing, handling, and filing all paperwork.
- Replenishing office and business supplies. Hands-on managerial approach often assists in different areas of the business including washing and folding work towels, and maintaining and organizing chemicals inventory.
- Calendaring and scheduling appointments Explain offered services to potential clients and quote estimates based on the client's needs and size of home/property.
- Daily navigation through various cities providing transportation for cleaning staff to and from client's homes or properties.
- Translate Clients' requests to cleaning staff from English to Spanish
Education
Bachelor of Arts - Sociology
Cal State East Bay University
Hayward, CA05.2024
Associate of Arts - Sociology
Chabot College
Hayward, CA05.2022
High School Diploma - undefined
Tennyson High School
Hayward, CA06.2020
Skills
- certified trasnlator
- HIPAA guidelines
- CPR
- Highly adaptable
- Great communicator
- Experienced in Microsoft Office
- Clerical & Administrative skills
- Health education
- Organized and detail oriented
- Schedule management
Certification
- Family Planning Health Worker , Essential Access Health - Certified 12/2023–12/2026
- Comprehensive Perinatal Services Program (CPSP) , DHS- Certified 07/21/2025
- Newborn Gateway Presumptive Provider Training (NPI-1) , DHS - Certified 07/21/2025
- Presumptive Eligibility for Pregnant People Provider Training (NPI-1) , DHS -Certified 07/21/2025
- CPR Certification , Superior Life Support Inc. - Certified 09/2023-09/2025
- Medical Interpreter , Propio Interpreter Skills Assessment- Certified 06/12/2024
Timeline
Community Health Worker I
Bay Area Community Health
03.2024 - Current
Front Desk Representative
Bay Area Community Health
06.2021 - 03.2024
Secretary
Priscila Moncada Cleaning
06.2019 - 01.2023
Associate of Arts - Sociology
Chabot College
High School Diploma - undefined
Tennyson High School
Bachelor of Arts - Sociology
Cal State East Bay University