NATHALIA PAYANO MATEO
Germantown,MD
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Charles River Laboratories
04.2024 - Current
- Sending and receiving office communications via email, mail, and phone.
- Assisting visitors to and from their destinations.
- Submitting work orders for building or equipment maintenance, or housekeeping.
- Organizing and maintaining files, shipping and receiving parcels, and performing general data entry functions relating to census data.
- Assisted with scheduling investigator orientations and processing badge requests.
- Assist with scheduling, attending, and taking minutes during meetings.
- Prepare, place, and troubleshoot orders for laboratory animals and support supplies for facilities.
CAGEWASH TECHNICIAN 1
Charles River Laboratories
11.2023 - 04.2024
- Sanitize, maintain and repair animal caging materials as needed.
- Ensure cagewash and animal holding facilities are kept clean and organized.
- Assist with the receipt, stocking, and maintenance of supply inventories.
- Prepare and submit required written records, charts, logs, and inventories.
- Actively interact with customers to resolve requests, inquiries, and complaints, and to provide technical assistance.
Scanner Operator
The Crowley company
04.2022 - 11.2023
- Document Handling: Load documents, images, or materials into the scanner, making sure they are correctly aligned and positioned
- Quality Control: Adjust scanning settings to achieve the desired image quality and resolution, and monitor the scanning process to ensure high-quality digital copies
- Troubleshooting: Identify and resolve common technical issues that may arise during the scanning process
- Efficiency: Scan documents in a timely manner, while maintaining a focus on accuracy and precision
- High Productivity: Consistently met or exceeded daily scanning targets, demonstrating efficiency and productivity
- Quality Assurance: Maintained a track record of producing high-quality digital copies with minimal errors or rework.
Customer Service Associate
TJ Maxx
04.2017 - 01.2022
- Customer Assistance: Provide prompt and courteous assistance to customers via various communication channels, including phone and in-person interactions
- Issue Resolution: Effectively address customer inquiries, concerns, and problems, striving to resolve issues to the customer's satisfaction
- Communication: Communicate clearly and professionally with customers
- Problem-Solving: Utilize critical thinking and problem-solving skills to find solutions to customer issues and meet their needs
- High Customer Satisfaction: Consistently received positive feedback and high customer satisfaction ratings, indicating excellent service
- Team Collaboration: Collaborated with colleagues to share best practices and improve overall team performance.
Education
Bachelor's degree - Accounting
University of Maryland global campus
Adelphi, MD09.2024
Associate's degree - General Studies
Hagerstown Community College
Hagerstown, MD12.2022
Skills
- Technical support
- Communication skills
- Organizational skills
- Customer service
- Leadership
- Bilingual
- Adaptability
- Teamwork
- Eager to learn
- Data Entry
- Bookkeeping
- Workflow Optimization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Charles River Laboratories
04.2024 - Current
CAGEWASH TECHNICIAN 1
Charles River Laboratories
11.2023 - 04.2024
Scanner Operator
The Crowley company
04.2022 - 11.2023
Customer Service Associate
TJ Maxx
04.2017 - 01.2022
Bachelor's degree - Accounting
University of Maryland global campus
Associate's degree - General Studies
Hagerstown Community College
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