Nathalia Rosas
Aventura,FL
Overview
5
5
years of professional experience
Work History
Interim Manager
Apple
01.2024 - Current
- Achieved successful project completion by implementing effective interim management strategies and overseeing team progress.
- Improved company performance by identifying inefficiencies, implementing process improvements, and providing strategic guidance.
- Streamlined operations with thorough analysis, identification of areas for improvement, and the execution of targeted action plans.
- Increased employee engagement by fostering a positive work environment, encouraging open communication, and promoting professional development opportunities.
- Boosted productivity levels through efficient resource allocation and workflow optimization.
Lead Genius
Apple Inc
08.2020 - Current
- Provided guidance to managers and employees on employee relations matters, including disciplinary actions, performance management, and conflict resolution
- Led our stores vision to deliver more repair appointments by motivating our team to multitask, increase repair knowledge, and drive overall revenue
- Developed team members through goal setting, and supporting with performance evaluations
- Conduct training sessions such as diversity and inclusion, scheduling, performance management, and safety and security
- Created a work environment where performance is valued through inspirational coaching, and memorable feedback.
Lead Genius
Apple Inc
08.2020 - Current
- Work closely with management to ensure policies and guidelines are being followed such as health and safety, training, business conduct
- Manage and coordinate daily operations, ensuring productivity and efficiency
- Prepare and maintain accurate records, manage repair room supplies, and supervise technical procedures
- Develop and implement administrative procedures, and systems to ensure accountability, and improve workflow.
Technical Specialist/Technical Expert
Apple Inc
09.2018 - 02.2019
- Deliver exceptional customer service through rapport building, listening skills, and troubleshooting
- Lead trainings and mentor team members on repair knowledge and quality, customer service, and problem solving
- Repair a variety of iPhones, and shadow Mac repairs to expand knowledge.
Education
Bachelor's Degree in Supervision and Management -
Broward College
01.2022
Accounting Technology Specialist -
Broward College
01.2020
High School Diploma -
Miami Beach Senior High
01.2014
Associate Degree in Arts -
Broward College
01.2018
Skills
- Budgeting and Forecasting
- Marketing Strategy
- Strategic Planning
- Data Analysis
- Customer Relationship Management
- Event Planning
- Conflict Resolution
- Cross-functional Collaboration
- Performance Management
- Organizational Development
- Team Leadership
- Training and Development
- Shift Management
- Staff Supervision
- Quality Service
- Troubleshooting Issues
- Schedule Management
- Employee Development
- Team Development
- Teamwork and Collaboration
- Staff Training
- Decision-Making
- Technical Proficiency
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Interim Manager
Apple
01.2024 - Current
Lead Genius
Apple Inc
08.2020 - Current
Lead Genius
Apple Inc
08.2020 - Current
Technical Specialist/Technical Expert
Apple Inc
09.2018 - 02.2019
Bachelor's Degree in Supervision and Management -
Broward College
Accounting Technology Specialist -
Broward College
High School Diploma -
Miami Beach Senior High
Associate Degree in Arts -
Broward College
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