Nathalia Vanegas
Tulsa,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Server
Shilohs restaurant
Tulsa, OK
11.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Call Center Representative
Cricket Wireless
Tulsa, OK
11.2021 - 05.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Education
LICENCIADA EN LENGUA CASTELLANA E INGLES -
Universidad Cooperativa De Colombia
COLOMBIA03-2022
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Call Management
- Complaint resolution
- Adaptive team player
- Active Listening
- Call Center Operations
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server
Shilohs restaurant
11.2022 - Current
Call Center Representative
Cricket Wireless
11.2021 - 05.2022
LICENCIADA EN LENGUA CASTELLANA E INGLES -
Universidad Cooperativa De Colombia
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