Nathalie Arias
Forest Hills
Summary
Results-driven Customer Service Professional with a solid track record in delivering quality work and ensuring high productivity. Achieved exceptional outcomes through strong communication, teamwork, and conflict resolution skills while providing outstanding service and fostering positive customer relationships. Committed to continuous learning and professional development, facilitating effective problem-solving and adaptability.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Clerical associate lvl 3
Elmhurst Hospital NYC
Queens
07.2023 - Current
- Proficient in using the following Software: Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft Teams, EPIC
- Executed receptionist duties, greeting visitors, answering calls, and resolving patients' inquiries to enhance customer service.
- Ensured confidentiality of sensitive information and documents to protect patient privacy.
- Maintained filing systems, both electronically and in paper form.
- Computed, recorded and proofread data or reports.
- Educated staff members on effective work practices and application functionalities. to perform work activities and use computer applications.
Academic Admission Advisor
Queens College
Queens
01.2022 - 04.2023
- Counseled freshman students on academic pathways and resources
- Assisted in student orientation by helping students make decisions concerning personal education goals
- Performed essential administrative duties to support daily operations. including responding to incoming phone calls.
- Collected and digitized documents for student records management. documents and transcripts from various universities onto student records.
- Ensure students' records and information are accurate before finalizing and submitting into the students' portal
Sales Associate Manager
Converse
Queens
04.2018 - 04.2023
- Collaborated with upper management to enhance company functionality through improved customer communication, staff organization, and warehouse processes.
- Assisted store guests with client concerns, resolving issues related to returns, replacements, and refunds.
- Managed cashier activities, ensuring accurate cash and credit/debit transactions.
Education
Associates Degree -
Queensborough Community College
Bayside, NY 08.2017 - 03.2020
High School Degree -
John Bowne High School
Flushing, NY 09.2013 - 06.2017
Skills
- Office administration
- Recordkeeping
- EPIC charting
- Documentation and reporting
- Appointment scheduling
- Office administration
- Staff coordination
- Confidentiality management
- Confidentiality
- Customer service
- Appointment scheduling
Timeline
Clerical associate lvl 3
Elmhurst Hospital NYC
07.2023 - Current
Academic Admission Advisor
Queens College
01.2022 - 04.2023
Sales Associate Manager
Converse
04.2018 - 04.2023
Associates Degree -
Queensborough Community College
08.2017 - 03.2020
High School Degree -
John Bowne High School
09.2013 - 06.2017