Summary
Overview
Work History
Education
Skills
Timeline
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Avionne A Smith

Bronx,USA

Summary

Dynamic clerical associate with a proven track record at Bellevue Hospital, enhancing operational efficiency by 37% through cross-functional project leadership. Proficient in Epic and record management, I excel in customer service and communication, ensuring seamless patient care and administrative support. Passionate about improving healthcare delivery and patient experiences.

Overview

7
7
years of professional experience

Work History

Clerical Associate Level 3

Bellevue Hospital
10.2024 - Current
  • Provides Back-Up/Cross Coverage of Other Units such as Surgical ICU, Medical ICU, Critical Care Unit, Cardiology Unit, Neurological ICU and Stepdown Units. Also well versed in working every tour.
  • Personally selected by executive leadership to spearhead the launch of 2 cross-functional projects impacting your 6 departments, resulting in a 37% increase in operational efficiency since launched in March 2025 to improve patient care.
  • Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records both in electronic and paper form, e.g.: complete unit activity and other required logs; notify Admitting Office of admissions, discharges, transfers; process paperwork related to patient admissions, transfers and discharges and enters information in appropriate forms; assist in the proper handling of patients’ protected health information on EPIC to ensure HIPAA compliance.
  • Assist with coordination of discharge activities for patients (i.e. arrange for transportation; transmit orders for durable medical equipment, etc.); schedule post discharge appointments with ambulatory care via the electronic medical record for patients being discharged.
  • Assists to improve care delivery through the participation in performance improvement projects; attends and participate in clerical staff meetings, unit-based meetings, hospital wide projects, trainings.
  • Ensure ready availability and access to forms that are required for use on the unit (i.e. consents, prescription paper); maintain unit’s ‘downtime’ kit; discard all outdated forms.
  • Reorder forms, stocks and supplies as indicated; store and secure supplies as appropriate.
  • Accurately record and transmit messages; locate doctors and nurses when needed; contact/locate providers for admissions, treatments, transfers, etc. as needed; contact agencies concerned with patients’ care.
  • Answer calls from patients via the intercom/nurse call bell system in a timely and professional manner; relay patients’ requests to assigned nurse.
  • Facilitate communication between MD, RN’s and other staff and hospital service. Notify MD, RN, and other staff of information needs or data as indicated, e.g. phone call to report lab results, etc.
  • Maintain patient charts in standard order and files medical record documents/ reports in the appropriate chart location; obtain charts for providers; ensure that charts are not removed from unit without proper authorization. Make sure all documentation is done correctly.
  • Obtain ID band/ alarms and places on patient. Remove MAR for patients going for procedures and place on chart. Assures name plate is attached to chart. Validates daily that ID band is present; replace identification and allergy arm bands on patients when needed. Places allergy stickers/ notification in appropriate locations (e.g. on chart, in room).

Beauty Advisor

Sephora
09.2024 - 10.2024
  • Consistently achieved and surpassed monthly sales targets by creating a loyal client base.
  • Assisted in visual merchandising, creating attractive displays that highlighted promotional items.
  • Expertise in a wide range of beauty products and brands, including Sephora’s exclusive lines.
  • Proficient in makeup application, with the ability to tailor looks to individual client needs and preferences.
  • Strong communication skills with an emphasis on providing exceptional customer service.
  • Ability to work in a fast-paced retail environment; comfortable with multitasking.
  • Experience with point-of-sale systems and inventory management software.

Medical Receptionist

Intensive Medical, PC
03.2022 - 07.2024
  • Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
  • Maintains business office inventory and equipment by checking stock to determine inventory levels, anticipating needed supplies.
  • Updating patient records and entering new patient information.
  • Assisting with other administrative tasks as needed.

Hostess

Tacos El Toritos Versatile
08.2021 - 03.2022
  • Managed cash register operations and provided table service as necessary.
  • Executed additional job responsibilities as assigned.
  • Greeted customers while taking orders and handling payment.
  • Prepared and stored food and beverage orders.
  • Maintained a clean and safe work environment.

Sales Associate

H&M
10.2018 - 03.2020
  • Organizing the stockroom.
  • Prepping items to go on to the sales floor.
  • Actively working with garments- replenishing, folding, hanging, tidying, displaying and merchandising.
  • Responded quickly to customer concerns or requests within target timeframes.

Education

Criminal Justice Major

SUNY Broome

AP English, AP US History & AP Global History

Astor Collegiate Academy

Skills

  • Proficient in Epic, Microsoft and various office administration software
  • Data entry
  • Record management
  • Office administration
  • HIPAA compliance
  • Scheduling appointments
  • Maintaining records and accounts
  • Maintaining business office inventory
  • Updating patient records
  • Handling payments
  • Assisting with administrative tasks
  • Inventory management software
  • Customer service and communication skills

Timeline

Clerical Associate Level 3

Bellevue Hospital
10.2024 - Current

Beauty Advisor

Sephora
09.2024 - 10.2024

Medical Receptionist

Intensive Medical, PC
03.2022 - 07.2024

Hostess

Tacos El Toritos Versatile
08.2021 - 03.2022

Sales Associate

H&M
10.2018 - 03.2020

Criminal Justice Major

SUNY Broome

AP English, AP US History & AP Global History

Astor Collegiate Academy