Nathalie Blockhuys
Houston
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing effective strategies. Skilled in staff development, planning and operational efficiency, consistently improving workflow. Proven track record of enhancing overall business performance through effective leadership and problem-solving.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Director Lead Intake Team
Lexxiom, Inc.
04.1998 - Current
- Led team meetings to align performance, goals and responsibilities.
- Coordinated workflow and resource allocation among team members.
- Implemented training programs to enhance team skills and knowledge.
- Managed cross-functional teams to drive project execution and collaboration.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
Key Holder Supervisor
99 Cents Only
01.2022 - 06.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, including register reconciliation and bank deposits.
- Trained and mentored new employees on product knowledge and customer service best practices.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Conducted inventory audits to maintain stock levels and minimize shrinkage.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Completed store opening and closing procedures.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
High School Diploma -
ISND
Anderlecht, BelgiumSkills
- Effective communication
- Multitasking and organization
- Client Relations and Customer Service
- Operations Management
- Team Leadership and Staff Management
- Project Management
- Performance Assessment and Management
- Cross Functional Collaboration
Languages
English
French
Timeline
Key Holder Supervisor
99 Cents Only
01.2022 - 06.2023
Director Lead Intake Team
Lexxiom, Inc.
04.1998 - Current
High School Diploma -
ISND