Nathalie Cordoba
Ocala,FL
Summary
Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding goals. Skilled in communication and collaboration for best-in-class service. Outgoing service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Aspen Dental
03.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments procedures daily.
- Certification Since May 2023
Patient Service Representative
Aspen Dental, FL
07.2022 - 03.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Retail Sales Associate
Dillard's
05.2017 - 01.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed over 50 plus more customer calls per day. Making order through calls and increased sales by 10%
Retail Sales Associate
Belk
02.2015 - 03.2017
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
Restaurant Server
Market Of Marion
07.2012 - 01.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Certificate of Completion - Dental Assisting
Concorde Career Institute
Tampa, FL06.2023
Associate of Arts -
College of Central Florida
Ocala, FL05.2019
High School Diploma -
West Port High School
Ocala, FL05.2015
Skills
- Engaging with Diverse Customers
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Customer Service
- Attention to Detail
- Customer Assistance
- Microsoft Dynamics
- Communication skills (3 years)
- Customer service (7 years)
- Administrative experience (3 years)
- Microsoft Office (5 years)
- Microsoft Excel (3 years)
- Document Filing
- Insurance Verifying
- Interpersonal Skills
- Clinical Support
- Dental Radiography
- Patient Intake Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Assistant
Aspen Dental
03.2023 - Current
Patient Service Representative
Aspen Dental, FL
07.2022 - 03.2023
Retail Sales Associate
Dillard's
05.2017 - 01.2018
Retail Sales Associate
Belk
02.2015 - 03.2017
Restaurant Server
Market Of Marion
07.2012 - 01.2015
Certificate of Completion - Dental Assisting
Concorde Career Institute
Associate of Arts -
College of Central Florida
High School Diploma -
West Port High School
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