Nathalie Cortes
Coral Springs
Summary
Detail-oriented professional with experience in front desk operations, delivering exceptional customer service and managing high-volume communications. Bilingual in English and Spanish, proficient in Microsoft Office, and committed to patient safety and comfort, contributing to efficient office environments.
Overview
8
8
years of professional experience
Work History
Phlebotomist
OneBlood
Miami
10.2023 - 09.2025
- Executed blood collection procedures, prioritizing patient safety and comfort
- Verified patient identification and maintained accurate medical documentation
- Delivered exceptional customer service, enhancing donor and patient experience
- Provided excellent customer service to donors and patients
- Supported administrative tasks and maintained accurate data entry in medical systems
Receptionist
MC Equipment of Florida
Miami
06.2021 - 05.2023
- Managed front desk operations, ensuring professional greeting of clients and visitors to create welcoming atmosphere
- Answered and directed high-volume phone calls and emails, facilitating prompt communication and client engagement
- Scheduled appointments and maintained office calendars, optimizing time management for seamless daily operations
- Maintained organized office records and supported daily administrative tasks
- Assisted with filing, document preparation, and data entry
Sales Associate
Forever 21
Miami
03.2018 - 01.2019
- Guided customers through purchases and resolved product inquiries to enhance shopping experience
- Executed transactions and managed cash register operations with accuracy to ensure smooth checkout
- Organized sales floor and created welcoming atmosphere to foster positive customer interactions
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL05-2023
Skills
- Patient reception
- Scheduling & Calendar Management
- Data entry skills
- Microsoft Office proficiency
- Customer Service & Client Relations
- Organization & Time Management
- Professional Communication
- Bilingual: English & Spanish
Timeline
Phlebotomist
OneBlood
10.2023 - 09.2025
Receptionist
MC Equipment of Florida
06.2021 - 05.2023
Sales Associate
Forever 21
03.2018 - 01.2019
Bachelor of Arts - Interdisciplinary Studies
Florida International University