Summary
Overview
Work History
Education
Skills
Timeline
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NATHALIE COSBY

White Plains,New York

Summary

Hard-working customer service leader with exceptional experience supervising teams, delivering results and exceeding expectations. Detail-oriented team player with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy and efficiency.

Overview

22
22
years of professional experience

Work History

Parking Enforcement Officer

City of White Plains
09.2023 - Current
  • Enhanced public safety by patrolling assigned areas and educated the public on local parking ordinances.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Responded to calls in both routine and emergency situations.
  • Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.

Elderly Caregiver

Private Care
11.2021 - 11.2024
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided emotional support, significantly improving patient's mental health and overall happiness.

Nurse Technician

White Plains Hospital Center
04.2014 - 10.2021
  • Lead Nurse Technician, training, coaching medical staff and providing exceptional care to patients.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Documented patient information and care activities in electronic health record.
  • Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.

Sales Associate

Clarks
11.2009 - 06.2014
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Shift Manager/Key Holder

Aldo
03.2004 - 10.2007
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained newly hired sales team in upselling techniques.
  • Completed store opening and closing procedures.
  • Used POS system to enter orders, process payments and issue receipts.

Medical Biller

NBC Billing
09.2002 - 10.2003
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Used data entry skills to accurately document and input statements

Education

High School Diploma -

White Plains Senior High School
White Plains, NY

Certification - Practical Nursing

Westchester Community College
Valhalla, NY

Skills

  • Excellent people skills
  • Reliable and punctual
  • Team Leadership
  • Multitasking Strength
  • Staff Management
  • Skilled Trainer
  • Health and safety

Timeline

Parking Enforcement Officer

City of White Plains
09.2023 - Current

Elderly Caregiver

Private Care
11.2021 - 11.2024

Nurse Technician

White Plains Hospital Center
04.2014 - 10.2021

Sales Associate

Clarks
11.2009 - 06.2014

Shift Manager/Key Holder

Aldo
03.2004 - 10.2007

Medical Biller

NBC Billing
09.2002 - 10.2003

High School Diploma -

White Plains Senior High School

Certification - Practical Nursing

Westchester Community College

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NATHALIE COSBY