Nathalie Guerra
Cypress,TX
Summary
Detail-oriented and concentrated professional with bilingual abilities combined with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven, focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
19
19
years of professional experience
Work History
Concierge
Bristol Park At Cypress Assisted Living Facility
09.2023 - 10.2023
- Welcomed all guests and visitors
- Enhanced guest experiences by providing personalized recommendations and assisting with questions and concerns
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Logged in/out residents
- Checked in/out guests and made sure they were assisted with any needs.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Received and sent mail and packages an provided location and information service and help to postal workers dropping off packages and shipments
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed and maintained computers for front desk to accurately and diligently fulfill responsibilities and requests
- Managed, received phone calls and made out-going phone calls on behalf of the facility for various causes
- Assisting visitors in regards to comfort and stay while visiting their loved ones.
Personal Assistant to the Owner
Hacienda San Angel Mexican Grill
05.2004 - 01.2016
- Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements.
- Managed Computers, managed and sent emails on behalf of the company, responded to messages, received and made phone calls, received and sent mail.
- Checked Invoices
- Handled Payroll
- Booked flights for travels
- Made Reservations for hotels, shows, cars, etc.,
- Booked catering parties
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems, organized emails, messages, received and processed mail.
- Trained new employees on the process and expected standards of work on behalf of the owners.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently with attention-to-detail and diligence.
- Increased customer flow by creating and designing marketing promotions and coupons.
- Ordered Food and Beverages for superiors and managers
Education
CPR Certificate - Healthcare
Houston Dental Assistant
2017
Dental Assistant Degree - Dental Assisting
Houston Dental Assistant School
Houston TX2017
Cy-Fair College
2008
High School Diploma -
Cy-Falls High School
Cypress, TX2002
Skills
- Guest Experiences
- Diligence and Strong Work Ethic with Timely Execution
- Proper Customer Services Abilities
- Policy and Procedure Adherence
- Safety Procedures
- Project Oversight
- Friendly and Helpful Communication skills
- Fast Typer (50 WPM)
Timeline
Concierge
Bristol Park At Cypress Assisted Living Facility
09.2023 - 10.2023
Personal Assistant to the Owner
Hacienda San Angel Mexican Grill
05.2004 - 01.2016
CPR Certificate - Healthcare
Houston Dental Assistant
Dental Assistant Degree - Dental Assisting
Houston Dental Assistant School
Cy-Fair College
High School Diploma -
Cy-Falls High School
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