Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Nathalie Gutierrez

Salt Lake City,UT

Summary

Knowledgeable and dedicated administrative professional with extensive experience in Customer Service industry. Solid team player with collaborative, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hard-working, energetic and results-oriented with exemplary passion for developing quality relationships.

Overview

4
4
years of professional experience

Work History

Health Access Assister

Utah Community Action
08.2023 - Current
  • Independently support over 50 Head Start and Early Head Start families in gaining access to healthcare by educating them on Medicaid policies and other healthcare resources
  • Provided excellent customer care by developing highly empathetic client relationships and collaborating with other UCA departments, as well as other organizations, such as Take Care Utah, to assist in overall well-being of each family
  • Create organizational spreadsheet system using Microsoft systems, such as Dynamics and Excel, to ensure families receive adequate care and assistance in their pursuit of healthcare coverage promptly

Concierge Attendant

The Grand Spa
10.2021 - Current
  • Consistently provide excellent customer service and expertise to ensure positive and memorable experiences, maximize guest satisfaction, and maintain Forbes 5 Star status.
  • Effectively work in team of over 30 people while also demonstrating leadership qualities by facilitating team building activities to boost morale at least 2 times per year
  • Developed more efficient ways of completing daily tasks promptly and efficiently to help company reach annual sales goal of $5 million, such as implementing new scheduling system and introducing new method of transporting necessary equipment

Human Resources Assistant

University Of Utah
12.2022 - 06.2023
  • Maintained processes for updating and completing necessary changes to human resources records by learning software such as PeopleSoft and PeopleAdmin
  • Worked with 100% accuracy on human resources records and maintained confidentiality with level of integrity
  • Demonstrated organizational skills by organizing aggregate data, tasks, and priorities from various HR analysts thoroughly, effectively, and efficiently

Utah Reads Site Leader and Tutor

Bennion Center
10.2019 - 04.2022
  • Worked with elementary students as one-on-one tutor to help them experience success in intellectual tasks related to literacy
  • Aided elementary teachers and site administration to provide reading assistance and effective tutoring strategies for over 20 students, consistently helping each student read at or above grade level
  • Trained new team members on site policies and procedures, and created positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
  • Ensured overall quality tutoring program and provided ongoing support for team of 6 tutors by facilitating one-on-one meetings and team-building activities to offer further encouragement

Education

Bachelor of Arts - Psychology

University of Utah
Salt Lake City, UT
05.2023

Skills

  • Office equipment proficiency
  • Customer Data Confidentiality
  • Needs Assessment
  • Document and Records Management
  • Translation and Interpretation Services
  • Upselling proficiency
  • Guest Relations
  • Exceptional communication
  • Human Resources Support
  • Team Management
  • Quality Assurance
  • Customer Inquiry and Response

Software

Microsoft Applications

InDesign

Languages

English
Spanish

Timeline

Health Access Assister

Utah Community Action
08.2023 - Current

Human Resources Assistant

University Of Utah
12.2022 - 06.2023

Concierge Attendant

The Grand Spa
10.2021 - Current

Utah Reads Site Leader and Tutor

Bennion Center
10.2019 - 04.2022

Bachelor of Arts - Psychology

University of Utah

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Nathalie Gutierrez