Nathalie Hernandez
Naples,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Known for loyalty ,responsible, punctuality, and productivity, even when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Bilingual
St. Peter The Apostle Parish
05.2014 - 02.2024
- Offered customer service in English and Spanish to assist members with all services offered by organization
- Addressing needs of members and ensuring receive appropriate assistance, including referring them to other resources or organizations for specific support when necessary
- Drafted and prepared contracts for use of campus facilities, ensuring accuracy and compliance with policies and regulations
- Facilitated booking campus facilities and ensured timely execution of contracts and processed payments according to agreed terms
- Maintained detailed records of contract agreements and payment transactions
- Implemented improvements to contract preparation and payment process to enhance efficiency and effectiveness
- Collaborated with relevant departments to coordinate facility usage schedules and resolve conflicts or issues
- Developed strong relationships with members and staff through quick response and dynamic service skills
- Managed data entry and updates using Parishsoft software, ensuring precision and completeness of 10.000 member records
- Offered clerical support to staff and volunteers by completing tasks such as copying, faxing, scanning and completing forms
- Assisted members via phone and email during office hours, facilitating necessary forms and paperwork collection
- Collaborated with members and colleagues from other locations within organization via email, telephone, and postal mail to ensure seamless coordination of project and initiatives
- Actively participated in continuous improvement initiatives, contributing suggestions and problem-solving activities to enhance office teamwork
- Translated and edited documents from English to Spanish, ensuring accuracy and clarity
- Screened and directed visitors, ensuring appropriate access to inter-office personnel
- Provided assistance to facilitate communication between parties speaking different languages (English/Spanish)
- Maintained effective communication with all departments to support project completion efficiency
- Conducted training for volunteers on record procedures using Parishsoft software and legal books as mandated by organization policy.
Front Desk Weekly Volunteer
St. Peter the Apostle Parish
01.2009 - 01.2014
- Answered phone calls and transferred them to appropriate staff
- Assisted members in need and referred them to other organizations for further assistance
- Translated all documents from English to Spanish
- Collaborated on special ceremonies and services, providing support to Spanish-speaking members
- Assisted members in completing and collecting forms required by handbook policy of organization.
Family Business Owner/Retail Store Manager
M2 Uniforms Of Naples, Inc.
06.2010 - 08.2013
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Front Desk Supervisor
A Better Hearing, Inc
11.2004 - 04.2006
- Streamlined check-in and check-out processes for improved clients experience and reduced waiting times.
- Managed front desk maintenance of client records and HIPAA data.
- Coordinate hearing loos evaluation events with different vendors.
- Completed bi-weekly payroll for 6 employees 3 different locations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BBA - Business Administration
Universidad Santa Maria
Caracas, Venezuela09.1991
High School Diploma -
Colegio Del Ave Maria
Caracas-VenezuelaSkills
- Microsoft Office
- Interpersonal Communication
- Organizational and time management
- Multitasking abilities
- Cultural awareness
- Adaptability
- Workflow Optimization
- Quality Assurance
Awards
- Safe Environment Training/ 2021
- CNP- Certified Notary Public/2021
- Protecting Children Online Awareness Session /2020
- Adult Mental Health First Aid USA /2019
- Virtual Parish Leader Webinar From
Certification
CNP- Certified Notary Public /2021
Walking and enjoying nature. Spending time with family and friends. Traveling
Find joy in nature walks,family time,travel and assembling 1000-piece puzzles; treasure moments,fostering bonds,and embracing new experiences.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant - Bilingual
St. Peter The Apostle Parish
05.2014 - 02.2024
Family Business Owner/Retail Store Manager
M2 Uniforms Of Naples, Inc.
06.2010 - 08.2013
Front Desk Weekly Volunteer
St. Peter the Apostle Parish
01.2009 - 01.2014
Front Desk Supervisor
A Better Hearing, Inc
11.2004 - 04.2006
BBA - Business Administration
Universidad Santa Maria
High School Diploma -
Colegio Del Ave Maria
CNP- Certified Notary Public /2021
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