Gregory James
Citizens Options Unlimited
Valley Stream,NY
12
years of professional experience
. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Ramp Agent
3 Years 7 Months- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using [Type] equipment.
- Connected electrical power unit and hoses to aircraft.
Assistant Manager
9 Years 3 Months- Provide ongoing support people with Intellectual disabilities helping them become independent by completing many goals.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
- Assisted patients with daily functions.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased employee performance and job satisfaction to strengthen retention and engagement
Ground Operations Agent
9 Months- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations
Ramp Clerk
1 Year 6 Months- Processed and secured unclaimed luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Observed safety and privacy procedures in handling passengers' property.
- Adhered to social distancing protocols and wore mask or face shield
- Monitored company inventory to keep stock levels and databases updated
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving issues
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Associates - Aircraft Mechanical Technician
Skills
Flexible
Time management
Strong problem solver
Strong written and verbal communication skills
Safety regulations
Hand and Power Tool Operation
OSHA Standards
Visual Inspections
Reading Comprehension
Federal Guidelines
Cargo Sorting
Physical Strength and Stamina
Employee Coaching and Motivation
Maintain Equipment
Pneumatic Schematics
Electrical Circuits
Timeline
Ramp Agent
American Airlines
03.2023 - CurrentRead More
Ground Operations Agent
JetBlue
12.2021 - 09.2022Read More
Assistant Manager
Citizens Options Unlimited
07.2017 - CurrentRead More
Ramp Clerk
JFK Worldwide Services
03.2015 - 09.2016Read More
Vaughn College
Associates from Aircraft Mechanical Technician
Read More