Nathalie Martinez
Miami,FL
Summary
Dynamic Admin Manager with a proven track record at Epic Management Solutions, excelling in office administration and staff management. Expert in strategic planning and workflow optimization, I enhanced operational efficiency and improved team productivity. Recognized for exceptional critical thinking and organizational skills, I successfully trained teams and managed complex schedules to support executive functions.
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
6
6
years of professional experience
Work History
Admin Manager
Epic Management Solutions
11.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
Head Cashier
Lowes Home Improvment
04.2021 - 10.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Cashier
Lowes Home Improvment
03.2021 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Sales Associate
Bubba Gump Shrimp Restaurant
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Rainbow Shops
03.2019 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Miami Northwestern Senior High School
Miami, FLBachelor of Arts - Computer Science
Florida International University
Miami, FLAssociate of Arts - Computer Information Systems
Miami Dade College
Miami, FL08-2022
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Critical thinking
- Administrative support
- Scheduling and calendar management
- Business administration
- HR support
- Workflow planning
- Meeting coordination
- Scheduling
- Strategic planning
- Document control
- Human resources
- Bookkeeping
- Data management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Location
RemoteTimeline
Admin Manager
Epic Management Solutions
11.2022 - Current
Head Cashier
Lowes Home Improvment
04.2021 - 10.2022
Customer Service Cashier
Lowes Home Improvment
03.2021 - 04.2021
Sales Associate
Bubba Gump Shrimp Restaurant
11.2019 - 03.2020
Sales Associate
Rainbow Shops
03.2019 - 09.2019
Miami Northwestern Senior High School
Bachelor of Arts - Computer Science
Florida International University
Associate of Arts - Computer Information Systems
Miami Dade College
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