Nathalie Ramirez Frederick
Sonic Automotive
Josephine,TX
4
years of professional experience
Detail-oriented professional with strong technical knowledge and customer service skills. Proven ability to coordinate workflows and improve service outcomes, aiming to leverage expertise to enhance operational effectiveness.
Work History
Service Advisor
1 Year 9 Months- Assisted clients in understanding service options and pricing, enhancing overall satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated vehicle repair orders with technicians, ensuring timely completion of services.
- Maintained accurate records of customer interactions and service history for improved follow-up.
- Utilized dealership management software to schedule appointments and track service progress effectively.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
Assistant General Manager
2 Years- Developed and implemented staff training programs to improve service quality and employee performance.
- Analyzed daily operations to identify areas for improvement, resulting in enhanced customer satisfaction ratings.
- Streamlined operational processes to enhance efficiency and reduce wait times for customers.
- Coordinated inventory management practices, ensuring optimal stock levels and timely replenishment.
- Collaborated with upper management on strategic initiatives aimed at driving revenue growth and market expansion.
Warehouse Picker
6 Months- Operated handheld scanners to accurately pick and track inventory items.
- Maintained organized workstations to enhance efficiency and reduce order processing time.
- Collaborated with team members to streamline picking processes and improve workload distribution.
- Conducted regular inventory audits to ensure stock accuracy and minimize discrepancies.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Education
Associate of Arts - Business
Skills
Customer service
Service recommendations
Technical knowledge
Computer skills
Organization
Attention to detail
Staff training
Performance goals
Strong work ethic
Timeline
Service Advisor
Sonic Automotive
06.2023 - 03.2025Read More
Assistant General Manager
Uhaul Moving And Storage
03.2021 - 03.2023Read More
Warehouse Picker
Amazon
10.2020 - 04.2021Read More
Collin County Community College
Associate of Arts from Business
Read More