Summary
Overview
Work History
Education
Skills
Personal Information
Relevant Information
Community Service
Languages
Timeline
Generic

Nathalie Ruiz Pauly

Fort Lauderdale

Summary

Professional Chemist and Pharmaceutical Chemist from Colombia with experience in project management, process auditing, and international regulations. Currently seeking opportunities in customer service and restaurant industries while developing my professional and financial goals. I have extensive prior experience in customer service, allowing me to contribute strong communication, problem-solving, and teamwork skills in dynamic environments.

Overview

7
7
years of professional experience

Work History

Server/Cashier

PPole Pizza
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Chief Operating Officer (COO) and Technical Director

Cannabian Pharma S.A.S.
08.2022 - 08.2024
  • Responsible for ensuring that all processes and products related to the manufacture of cannabis derivatives comply with regulations established by regulatory bodies (WHO, FDA, INVIMA)
  • In charge of supervising and ensuring that quality standards are maintained at all stages of production, implementing quality management systems
  • Responsible for document control and coordinating and participating in internal and external audits
  • Participant in development and validation projects applied to cultivation, manufacture of derivatives, and custom cannabis-based preparations

Server/Cashier

La Brasa Grill
06.2021 - 08.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Event Hostess

International Marketing-Icesi University
06.2018 - 05.2021
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.

Education

Bilingual Academic High School Diploma -

Philadelphia International School
05.2015

Pharmaceutical Chemist - Chemist with an Emphasis in Biochemistry

Icesi University
08.2022

Skills

  • Point of sale
  • Customer service
  • Event management
  • Quality assurance
  • Effective communication
  • Professional appearance

Personal Information

Date of Birth: 04/20/98

Relevant Information

  • AIESEC, International Volunteer, Teresina, Brazil, 2018
  • Faculty of Natural Sciences, Academic Mission, Buenos Aires, Argentina, 2019

Community Service

International Exchange

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server/Cashier

PPole Pizza
09.2024 - Current

Chief Operating Officer (COO) and Technical Director

Cannabian Pharma S.A.S.
08.2022 - 08.2024

Server/Cashier

La Brasa Grill
06.2021 - 08.2021

Event Hostess

International Marketing-Icesi University
06.2018 - 05.2021

Pharmaceutical Chemist - Chemist with an Emphasis in Biochemistry

Icesi University

Bilingual Academic High School Diploma -

Philadelphia International School

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Nathalie Ruiz Pauly