Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathalie St. Louis

Cambria Heights

Summary

Dedicated customer service professional with expertise in enhancing patient care coordination and resolving inquiries. Demonstrates strong communication skills and a commitment to delivering high-quality service across multiple platforms, ensuring compliance with regulations and organizational policies.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Northwell
08.2019 - Current
  • Collaborates with healthcare team involved in patients care to enhance plan and integration of services; understanding of social and emotional elements related to diagnosis and treatment
  • Performs follow up activities to ensure care provided is patient-focused, high quality, efficient, and cost effective
  • Ensures operating compliance with government and agency regulations; completes documentation in accordance with policies and procedures of the organization, State and Federal regulations

Customer Service & Billing Representative

Cablevision
Jericho
02.2006 - 11.2018
  • Delivered prompt, friendly customer service, contributing to increased customer satisfaction.
  • Provides effective and efficient handling of customer transactions in real time
  • Assists customers with payments, issuing customer credits and making changes to service
  • Proficient in explaining customer's service bill, collection issues and pro-rates
  • Troubleshoots cablevision products and ensuring customers are familiar with devices
  • Performed rapid data entry into the customer service information system to ensure accuracy.
  • Managed multiple software applications concurrently to improve efficiency.
  • Provides customer service via email & chat sessions

Customer Service & Sales Representative

1-800Flowers.com
Westbury
09.2001 - 02.2006
  • Processed customer orders via phone, ensuring accuracy and prompt service
  • Provided accurate and efficient service to customers
  • Manages customer issues or complaints
  • Contacted banks & verified credit card authorizations
  • Partnered with Recon Department to streamline processes and improve team collaboration
  • Performed data entry for sister company, "The Popcorn Factory", maintaining accuracy and timeliness
  • Handled accounting, faxes and receipts for billing

Education

Nursing Program -

Nassau Community College
Garden City, NY
01-2006

High School Diploma -

Elmont Memorial High School
Elmont, NY
06-1996

Skills

  • Customer service
  • Call center experience
  • Effective communication
  • Conflict resolution
  • Time management
  • Data entry accuracy
  • Software integration
  • Critical thinking
  • Patient care coordination

Timeline

Customer Service Representative

Northwell
08.2019 - Current

Customer Service & Billing Representative

Cablevision
02.2006 - 11.2018

Customer Service & Sales Representative

1-800Flowers.com
09.2001 - 02.2006

Nursing Program -

Nassau Community College

High School Diploma -

Elmont Memorial High School
Nathalie St. Louis