Nathalie Wright
Dubia LLC
Wichita,KS
Summary
Dynamic recent college graduate eager to leverage acquired skills in a professional setting. Passionate about applying theoretical knowledge to real-world challenges, with a strong commitment to continuous learning and growth. Proven ability to adapt quickly and effectively in fast-paced environments, demonstrating a proactive approach to problem-solving. Prepared to contribute fresh perspectives and innovative ideas to drive team success.
7
years of professional experience
Work History
Customer Service Representative
1 Year- Responded to 80-250 emails per day depending on message volume
- Assisted customers with issues with their orders of live insects or enclosures, such as DOAs, incorrect orders, delays in transit
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Implemented feedback mechanisms to gather customer insights, driving product improvement initiatives.
- Assist other departments in warehouse when Customer Service messages were slow
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty
- Streamlined communication between departments, improving response times and service quality
Shipping Associate
7 Months- Packed and labeled 150-300 boxess daily based on order volume
- Ensured that the truck was loaded with all packages by the time USPS and FedEx trucks arrived each day
- Ensuring that everything on the invoice was packed in the order
- Streamlined packing processes, enhancing efficiency and reducing material waste
- Led initiatives to enhance communication between departments regarding order fulfillment and inventory management
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers
Closing Expert
2 Years 6 Months- Greeted all guests, as well as analyzed body language and verbal clues to approach guests accordingly
- Operated heavy machinery such as the Work Assist Vehicle and the Baler
- Managed up to 40 lb units to display on the floor
- Supported other departments when needed, such as a back-up cashier, order pick ups (OPUs), and picking ship carts
Community Assistant
1 Year 4 Months- Welcomed residents into the building with a friendly demeanor
- Logged and retrieved packages, keys, and items requested by residents such as vacuums, study room keys, sport equipment, and board games
- Contacted the correct people regarding issues such as room changes or moving out prior to contract termination
- Called the RA on duty regarding noise complaints, laundry card issues, or suspicious activity
- Assisted residents and RAs with the check-in/check-out process during the beginning and end of semesters
Cashier
5 Months- Quickly and accurately handled monetary transactions, politely engaged with customers, properly bagged customer goods to prevent damage
- Advised customers on fertilizers, fungicides, pesticides, soils and plant care
- Managed 40lb bags of dirt and fertilizers, prepped inventory (up to 100 units)
- Returned misplaced items to their correct location, cleaned throughout and at the end of the day, disinfected countertops and door handles regularly
- Answered phone calls regarding online purchases, plants, inventory, store hours, and upcoming sales
Education
B.A. - Fisheries, Wildlife, Conservation, & Environmental Biology, Modern Languages
Bachelor of Arts - Modern Languages
High School Diploma
Skills
Spanish
Spreadsheets
Data Entry
Customer service
WAV certified
Baler certified
Handling wild songbirds
Lab work
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Researching myofunctional health
Spending time in nature
Quality time with family
Timeline
Customer Service Representative
Dubia LLC
06.2025 - Current
Shipping Associate
Dubia LLC
11.2024 - 06.2025
Closing Expert
Target
11.2021 - 05.2024
Community Assistant
KSU Housing and Dining, Ford Hall and Goodnow Hall
01.2020 - 05.2021
Cashier
Johnson’s Garden Center
03.2019 - 08.2019
Kapaun Mount Carmel Catholic High School
High School Diploma
Kansas State University
B.A. from Fisheries, Wildlife, Conservation, & Environmental Biology, Modern Languages
Kansas State University
Bachelor of Arts from Modern Languages