Nathaly Bustamante Castillo
Montgomery
Summary
Dynamic professional with extensive experience in customer support, excelling in program development and implementation. Proven track record in enhancing executive efficiency and customer satisfaction through strong interpersonal communication and meticulous attention to detail. Adept at leading teams and ensuring compliance, driving organizational success in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Executive Support Staff
Maxwell AFB
Montgomery
07.2025 - Current
- Analyzed data trends to inform decision-making processes within the organization.
- Developed and implemented strategies to increase executive efficiency.
- Led initiatives to improve customer service levels throughout organization.
Military Assignments Supervisor
US Air Force
Maxwell AFB
10.2024 - 07.2025
- Prepared or maintained employment records using human resources management system software.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.
- Designed internal staff orientation and training programs and led onboarding and employee training sessions.
Customer Support Non-Commissioned Office in Charge
Maxwell AFB
Montgomery
01.2022 - 10.2024
- Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction.
- Led six subordinates to achieve goals and effectively address product and service concerns.
- Pursued continuing education and advanced training to maintain updated industry knowledge.
Installation Personnel Readiness Supervisor
US Air Force
Travis AFB
01.2021 - 12.2022
- Facilitated inspections and audits by providing comprehensive administrative support for personnel files.
- Trained junior clerks on record management procedures and best practices.
- Ensured confidentiality of sensitive military personnel information during record handling.
- Coordinated travel arrangements for active duty military personnel efficiently.
Accountability Systems Operator
Al Udeid Air Base
Al Udeid
01.2019 - 12.2020
- Briefed senior leadership in large group settings, ensuring effective communication of key information.
- Conducted personnel accountability data scrub for all Air Force personnel deployed to Al Udeid Air Base.
- Assisted in developing standard operating procedures for efficient system management.
Duty Records Technician
Travis AFB
Travis AFB
01.2017 - 12.2019
- Interpreted and explained human resources policies, procedures or regulations.
- Analyzed employment-related data and prepared reports.
- Established, maintained, and updated employee files.
Customer Service Technician
Travis AFB
Travis AFB
01.2017 - 12.2019
- Provided information on health insurance and military benefits through telephone and in-person consultations.
- Anticipated customer needs to boost productivity and elevate service levels.
- Conducted regular follow-ups with customers on unresolved queries and outstanding tickets.
Education
Principles of Instruction Course -
Travis AFB
CA01.2019
Personnel Apprentice Course -
Lackland AFB
TX01.2017
Air Force Basic Military Training Course -
Lackland AFB
TX01.2017
High School Diploma -
Science Park High School
Newark, NJ01-2012
Skills
- Interpersonal communication
- Public speaking
- Attention to detail
- Data integrity
- Program development and implementation
- Self-sufficiency
- Team collaboration
- Multitasking and time management
- Flexibility and adaptability
- Customer support and service
- Compliance auditing
Accomplishments
- Air and Space Commendation Medal
- Air and Space Achievement Medal
- Air Force Outstanding Unit Award w/One Oak Leaf Cluster
- Air Force Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal w/One Service Star
- Air Force Longevity Service
- Air Force Training Ribbon
- 60 Force Support Squadron Airman of the Quarter (3)
- 60 Force Support Squadron Airman of the Year
- Military Personnel Flight Airman of the Month (3)
- AFCENT/A1 Chief, Personnel Division Letter of Appreciation
Languages
Spanish
Security Clearance
SECRET, T3, 09/18/17
Military Service
Active Duty Air Force
Timeline
Executive Support Staff
Maxwell AFB
07.2025 - Current
Military Assignments Supervisor
US Air Force
10.2024 - 07.2025
Customer Support Non-Commissioned Office in Charge
Maxwell AFB
01.2022 - 10.2024
Installation Personnel Readiness Supervisor
US Air Force
01.2021 - 12.2022
Accountability Systems Operator
Al Udeid Air Base
01.2019 - 12.2020
Duty Records Technician
Travis AFB
01.2017 - 12.2019
Customer Service Technician
Travis AFB
01.2017 - 12.2019
Principles of Instruction Course -
Travis AFB
Personnel Apprentice Course -
Lackland AFB
Air Force Basic Military Training Course -
Lackland AFB
High School Diploma -
Science Park High School