Detail-oriented Administrative and Operations Professional with 7 years of experience in complex, regulated environments. Expertise in information systems, database management, and process improvement. Proven ability to streamline workflows and manage sensitive information effectively while supporting senior leadership. Transitioning into IT by leveraging systems experience and strong problem-solving skills.
Overview
8
8
years of professional experience
Work History
Executive Support Staff
Air Force
Montgomery, AL, AL
06.2024 - Current
Facilitated interdepartmental communication, fostering collaboration and improving workflow.
Prepared documents for briefings and presentations, ensuring senior leaders had necessary information for decision-making.
Analyzed data and reports to support decision-making processes for leadership.
Implemented process improvements to streamline workflow and reduce delays.
Led initiatives to improve customer service levels throughout organization.
Created training materials for new staff on standard operating procedures, enhancing onboarding experience.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Executive
Air Force
Hampton, VA
03.2023 - 05.2024
Developed and implemented strategies that enhanced executive efficiency.
Prepared reports and summarized information to support executive leadership in decision-making.
Managed daily operations and coordinated team activities for project completion.
Collaborated with departments to ensure seamless communication and workflow.
Facilitated meetings and prepared agendas to keep teams aligned on goals.
Established relationships with key partners and vendors to drive successful project outcomes.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Maintained project documentation and organized files for easy access.
Executive Administrative Assistant
Air Force
Hampton, VA
03.2022 - 02.2023
Prepared reports and presentations for executive briefings.
Organized and maintained executive calendars, scheduling meetings, conferences, and travel arrangements to optimize leadership time management.
Coordinated schedules for senior leaders and staff meetings.
Facilitated communication between departments and external partners.
Provided comprehensive secretarial support to executive staff by composing correspondence, memos, presentations, and reports to facilitate effective communication.
Assisted in budget tracking and expense reporting processes.
Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
Developed and maintained filing systems for confidential documents.
Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Managed procurement of office supplies, ensuring uninterrupted operations and monitoring inventory levels for timely replenishment.
Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
Commander Support Staff
Air Force
Hampton, VA
01.2018 - 02.2022
Implemented HR software for tracking performance evaluations and feedback sessions.
Coordinated communication between departments to ensure understanding of HR policies and procedures.
Maintained accurate employee records, maintaining confidentiality and accuracy of information.
Responded to employee inquiries regarding benefits, policies, and workplace concerns.
Created, organized, and maintained employee personnel files to keep sensitive data secure.
Streamlined performance review process by collecting and summarizing employee evaluations.
Participated in HR training and workshops to improve skills and knowledge.
Supported HR projects, such as employee satisfaction surveys and exit interviews.
Enforced HR policies and advised employees on labor regulations and company procedures.
Administered support for HR projects and initiatives to enhance project execution.
Education
Some College (No Degree) -
American Military University
Charlottesville, Virginia
High School Diploma -
Indian Rive
Philadelphia, NY
Skills
Office Equipment
Project Management Tools Communication Devices Information Systems Microsoft Office
Nutrition Service Worker/Crew Kitchen Staff Member at Choctaw Nation Community CenterNutrition Service Worker/Crew Kitchen Staff Member at Choctaw Nation Community Center