Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaly Cortez

Bedford,TX

Summary

Driven Supervisor/Receptionist and Customer Service Manager with a proven track record at Massage Envy and Wave. Excelled in team management and bilingual communication, enhancing customer satisfaction and resolving issues efficiently. Motivated and ambitious individual with a desire to make a positive impact in any professional environment. I am a fast learner with a capability of quickly adapting to changing environments. I have had the opportunity to work in both team and individual settings, and I am always looking for new challenges and opportunities to develop my skills.

Overview

7
7
years of professional experience

Work History

Supervisor/Receptionist

Massage Envy
11.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answering the telephone; booking appointments, canceling and rescheduling appointments, answering questions and providing further information about Massage Envy.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Complying with rules and regulations in order to keep a safe environment for customers and employees.
  • Training new hires as well as keeping business managers up to date if staff needs more training.
  • Opening and closing register and running nightly reports.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Ability to analyze, handle and resolve customers complaints in a calm and efficient manner.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained confidentiality of information regarding clients and company.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Customer Service Manager

Wave
08.2017 - 11.2018


  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Balance the needs of multiple customers simultaneously in a fast-paced retail environment.

  • Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
  • ● Open and closed the store, including counting cash, opening and closing cash registers and creating

Education

Tarrant County College District
Fort Worth, TX

High School Diploma -

Sam Houston High School
Arlington, TX
06.2018

Skills

Team management

Timeline

Supervisor/Receptionist

Massage Envy
11.2018 - Current

Customer Service Manager

Wave
08.2017 - 11.2018

Tarrant County College District

High School Diploma -

Sam Houston High School

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Nathaly Cortez