Nathaly Cortez
Bedford
Summary
Sales Manager at Massage Envy with proven leadership in boosting membership sales and enhancing customer satisfaction. Skilled in problem-solving and employee training, I effectively manage teams while utilizing advanced payroll software. Bilingual in English and Spanish, I foster a welcoming environment that prioritizes client needs and team collaboration.
Overview
10
10
years of professional experience
Work History
Sales Supervisor/Receptionist
Massage Envy
02.2020 - Current
- Promoted Wellness Program, achieving membership sales closure rate of at least 30%.
- Analyzed, handled, and resolved customer complaints calmly and efficiently.
- Greeted incoming visitors and customers with professionalism, providing friendly, knowledgeable assistance.
- Booking members and guests with the perfect therapist or estheticians that best fits them based upon their needs.
- Answering the telephone, emails and text messages; booking appointments, canceling and rescheduling appointments.
- Trained new hires and informed business managers of staff training needs
- Opening and closing register and running daily reports.
- Restock supplies and submit purchased orders to maintain stock levels.
- Keep reception area clean and neat to give visitors positive first impression.
- Complying with rules and regulations in order to keep a safe environment for customers and employees.
- Process payroll for all employees using advanced payroll software.
Customer Service Representative
Sears
01.2018 - 01.2019
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placement.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained knowledge of current promotions and store policies.
- Utilized point-of-sale systems to manage transactions accurately.
- Collaborated with team members to identify and implement improvements in service quality and operational processes.
Customer Service Manager
Wave
06.2016 - 12.2017
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Owned customer issues, ensuring timely resolution and improved satisfaction.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed multiple customer requests in high-traffic retail environment, prioritizing service excellence.
- Executed store opening and closing procedures, maintaining accurate cash management.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Sam Houston High School
Arlington, TX06-2018
Skills
- Sales
- Direct Calls
- Employee training
- Team management
- Leadership
- Problem Solving
- Excel
- Organization Skills
- Payroll administration
- Bilingual communication
- Effective communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Supervisor/Receptionist
Massage Envy
02.2020 - Current
Customer Service Representative
Sears
01.2018 - 01.2019
Customer Service Manager
Wave
06.2016 - 12.2017
High School Diploma -
Sam Houston High School
High School Diploma -
Tarrant County College District