Kaylah Duran
Mesa,AZ
Summary
As an aspiring entrepreneur, I am a goal-driven individual with a strong passion for growth and excellence. I am highly motivated and committed to providing exceptional customer service, consistently going above and beyond to exceed expectations. With a solid background in sales and front desk administration, I possess the skills to identify opportunities, drive results, and build lasting relationships with clients. I am enthusiastic about taking on new challenges and thrive in dynamic environments where I can continuously learn, adapt, and excel. My focus is on achieving personal and professional career growth while making a significant impact through innovation and delivering outstanding value.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist/Sales
European Wax Center
Mesa, AZ, USA
02.2025 - Current
- Booking reservations
- Checking in/checking out guests
- Administrative duties
- Filling out daily/nightly paperwork
- Answering phone calls
- Calling/messaging guests about confirmations, promos, and resolving any issues that they may have and/or answering questions
- Selling memberships/product in a commission based environment
- Working well in a team with other guest service associates and waxers to ensure work flow is running smoothly
- Opening/closing duties
- Making sure the center is ready, clean, and professional for the day of and next
- Ensuring all guests have a great and positive experience
- Working with Zenoti management software and Google Spreadsheets
Sales Associate/Cashier
Urban Outfitters
Las Vegas, NV, USA
08.2023 - 04.2024
- Assisted guests by providing them with any products they need and suggested additional items they might be interested in to upsell
- Obtained cash handling/POS skills for transactions, balancing cash drawers, and nightly deposits
- Helped with taking count of inventory, visual merchandising, and shipment
- Providing outstanding customer service and representing the company well was always top priority
Key Holder/Sales Associate/Cashier
Barbell Apparel
Las Vegas, NV, USA
12.2021 - 06.2023
- Responsible for completing opening and closing procedures as a key holder position
- Assisted guests by providing them with any products they need and suggested additional items they might be interested in to upsell
- Obtained cash handling/POS skills for transactions, balancing cash drawers, and nightly deposits
- Helped with taking count of inventory, visual merchandising, and shipment
- Providing outstanding customer service and representing the company well was always top priority
Store Manager
Barbell Apparel
Las Vegas, NV, USA
07.2022 - 03.2023
- Responsible for completing opening and closing procedures as a manager position
- Delegated tasks for the team to make sure the store is running smoothly in order to exceed all monthly and daily goals
- Made the schedule to ensure each day is going to be staffed accordingly and efficiently
- Trained new employees on proper protocols and customer service standards
- Handled all store paperwork and completed directions from upper management
- Multitasked to accomplish additional sales associate responsibilities
- Led by example in order to fulfill customer service duties, cash handling/POS transactions, inventory, visual merchandising, and shipment
- Providing outstanding customer service and representing the company well was always top priority
Key Holder/Sales Associate/Cashier
Barbell Apparel
Las Vegas, NV, USA
12.2020 - 07.2021
- Responsible for completing opening and closing procedures as a key holder position
- Assisted guests by providing them with any products they need and suggested additional items they might be interested in to upsell
- Obtained cash handling/POS skills for transactions, balancing cash drawers, and nightly deposits
- Helped with taking count of inventory, visual merchandising, and shipment
- Providing outstanding customer service and representing the company well was always top priority
Assistant Manager
Hotties World
Las Vegas, NV, USA
12.2019 - 06.2020
- Responsible for completing opening and closing procedures as an assistant manager position
- Delegated tasks for the team to make sure the store is running smoothly in order to exceed all monthly and daily goals
- Made the schedule to ensure each day is going to be staffed accordingly and efficiently
- Trained new employees on proper protocols and customer service standards
- Handled all store paperwork and completed directions from upper management
- Multitasked to accomplish additional sales associate responsibilities
- Led by example in order to fulfill customer service duties, cash handling/POS transactions, inventory, visual merchandising, and shipment
Education
High school diploma -
Arbor View High School
Las Vegas, NV05.2019
Skills
- Inventory management
- Retail sales
- Teamwork
- Sales
- Efficiency
- Front desk
- Problem solving
- Adaptability
- Cash handling
- Merchandising
- Data entry
- Customer service
- Phone etiquette
- Supervising experience
- Communication skills
- Administrative experience
- Upselling
- Retail management
- Delegation
- Attention to detail
- Organizational skills
- Time management
Additional Information
Dancer:
I trained with a local dance team back in Las Vegas! I thoroughly enjoy dancing as a creative outlet and a way to build connections with others.
Travel Enthusiast:
I love to travel! I've been to many places within the U.S. I'm hoping to travel out of the country at some point!
Multipotentialite:
I believe I have many different purposes in life and am destined to do great things. My main aspiration is to use my creative avenues to help build everlasting and positive influences for those in need.
Availability:
Open availability
Timeline
Front Desk Receptionist/Sales
European Wax Center
02.2025 - Current
Sales Associate/Cashier
Urban Outfitters
08.2023 - 04.2024
Store Manager
Barbell Apparel
07.2022 - 03.2023
Key Holder/Sales Associate/Cashier
Barbell Apparel
12.2021 - 06.2023
Key Holder/Sales Associate/Cashier
Barbell Apparel
12.2020 - 07.2021
Assistant Manager
Hotties World
12.2019 - 06.2020
High school diploma -
Arbor View High School