Darja Ivleva
Sunny Isles Beach,US
Summary
Versatile professional with expertise in social media management, sales, and customer service, driving brand awareness through engaging content. Skilled in appointment scheduling, inventory management, and team leadership, ensuring smooth operations and high-quality customer experiences. Committed to creating vibrant environments that promote customer loyalty and satisfaction.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front Desk Receptionist/Sales Representative
Club Pilates Franchise LLC
Sunny Isles Beach, FL
08.2025 - Current
- Greeted clients and visitors warmly upon arrival at the Pilates studio.
- Managed appointment scheduling for classes and private sessions efficiently.
- Answered phone calls and responded to inquiries about services and memberships.
- Processed client check-ins and facilitated smooth class transitions daily.
- Promoted membership packages to potential clients, enhancing client engagement.
- Handled cash transactions and processed payments for services accurately.
- Coordinated with instructors to align class availability with client preferences.
- Ensured visitors understood studio policies and procedures for a smooth experience.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Key holder/ Social media coordinator
Evry Jewels
Aventura Mall
09.2024 - 06.2025
- Social media coordinator and key holder with 3 years of experience in enhancing brand visibility and customer engagement through innovative content strategies.
- Created, scheduled, and managed content across Instagram and TikTok to increase engagement and brand visibility.
- Produced original content - including graphics, short-form videos, product spotlights, and behind-the-scenes stories - to showcase brand personality and drive customer engagement.
- Managed social media campaigns, driving engagement and increasing brand awareness through targeted content strategies.
- Executed influencer collaborations and giveaways to expand audience reach and elevate brand visibility.
- Managed store opening and closing procedures, ensuring security and readiness for daily operations. the store, handled cash deposits, and ensured daily operations ran smoothly.
- Trained and supervised team members during shifts; acted as lead when management was off-site.
- Maintained store presentation and enforced company policies to ensure a high-quality customer experience.
Key holder/ Sales associate
SofiaMila
Aventura Mall
07.2024 - 09.2024
- Delivered personalized customer service to parents and families, helping select appropriate sizes, styles, and gift items for children of all ages.
- Processed transactions efficiently using POS systems while maintaining high standards of accuracy and professionalism.
- Resolved returns, exchanges, and customer concerns empathetically, improving customer satisfaction and loyalty.
- Maintained visually appealing merchandise displays, ensuring full stock and organization to enhance customer shopping experience.
- Managed inventory levels effectively, ensuring product availability and reducing stockouts, which enhanced overall sales performance.
- Opened and closed the store, handled cash deposits, and ensured accurate till reconciliation.
- Worked closely with team members to execute promotional strategies, leading to noticeable increases in foot traffic and sales during events.
- Fostered collaborative team environment, enhancing communication and morale, which improved overall customer service.
Education
Florida Virtual High School - Honors courses, hospitality and tourism club, marketing and engineering club
Florida Virtual High School
Florida09-2026
Skills
- Client Engagement
- Customer Service
- Sales Techniques
- Product Knowledge
- Inventory Management
- Attention to Detail
- Time Management
- Organization
- Communication
- Social media strategy
- Appointment scheduling
- Content creation
- Brand promotion
- Visual merchandising
- Customer relations
- Scheduling
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Hobbies and Interests
- Fitness
- Reading
- Fashion Designing
- Posting social media content
Timeline
Front Desk Receptionist/Sales Representative
Club Pilates Franchise LLC
08.2025 - Current
Key holder/ Social media coordinator
Evry Jewels
09.2024 - 06.2025
Key holder/ Sales associate
SofiaMila
07.2024 - 09.2024
Florida Virtual High School - Honors courses, hospitality and tourism club, marketing and engineering club
Florida Virtual High School