Kenneth Le
CHRISTRIO CORPORATION
Mira Loma,California
1
Language
1
Certification
4
years of professional experience
Detail-oriented Customer Service Professional with experience in managing retail operations and technical systems. Coordinated grand openings, resolved digital POS system malfunctions remotely, and de-escalated high-stress client situations. Committed to operational safety, procedural compliance, and schedule reliability, aiming to leverage problem-solving and communication skills in a service-focused team.
Work History
Sales Representative and Front Desk Receptionist
2 Years 6 Months- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Bobarista Manager
2 Years 8 Months- Collaborated with management to introduce seasonal drink offerings, boosting customer engagement and sales.
- Developed and implemented efficient workflow processes to enhance order accuracy and speed of service.
- Trained and mentored new team members on beverage preparation techniques and customer service standards.
- Maintained high standards of cleanliness and organization in work area, ensuring compliance with health regulations.
- Provided exceptional customer service, resolving issues promptly to enhance overall customer satisfaction experience.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote a fun, a positive environment.
- Prepared specialty drinks and prep work.
- Learned every menu item's preparation and numerous off-label drinks to meet customers' needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Chemical Engineering
High School Diploma
- Honors with Distinction
- 3.8 GPA
- Dual Enrollment Calculus
Skills
Sales strategy
Sales strategy development
Product and service knowledge
Customer retention
Needs assessment
Client engagement
Interpersonal communications
Attention to detail
Sales strategy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Microsoft Certified 2018
Languages
Vietnamese
Limited Working
Timeline
Sales Representative and Front Desk Receptionist
CHRISTRIO CORPORATION
02.2024 - 08.2026Read More
Bobarista Manager
MilkT Society
03.2022 - 11.2024Read More
University of California, Riverside
No Degree from Chemical Engineering
Read More
Eleanor Roosevelt High School
High School Diploma
Read More