Nathaly Gonzalez
High School Student
Lake Worth,FL
Summary
I am a high school student currently enrolled in Palm Beach State College as an early admit student due to personal academic achievements. I am a goal oriented, self motivated person with high ethical standards. As a student I have achieved many academic accomplishments including admission into national honor society and honor rolls. If given the opportunity, I understand that anything that I endeavor to do shall be my credential to further accelerate in this job and future opportunities.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Cashier and Ice Cream Scooper
Mimis Creamery And Coffee
Lantana , FL
2021.11 - 2022.04
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Processed sales transactions for cash, debit and credit purchases.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Front Desk Associate
MBB Quality Care
Lake Worth , FL
2021.06 - 2022.04
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered guest questions and referred to local points of interest.
- Performed basic daily bookkeeping tasks.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed over 20 customer calls per day and assisted as needed
Cashier and Dining
Panera Bread
Lantana , FL
2021.01 - 2021.05
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed to multi-task by cleaning taking customer orders while cleaning up after about 20 customers at a time
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL 2019.08 - Current
Skills
- Active listening
Timeline
Cashier and Ice Cream Scooper
Mimis Creamery And Coffee
2021.11 - 2022.04
Front Desk Associate
MBB Quality Care
2021.06 - 2022.04
Cashier and Dining
Panera Bread
2021.01 - 2021.05
High School Diploma -
Lake Worth High School
2019.08 - Current
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