Nathaly Marte
The Bronx,New York
Summary
Highly skilled Beauty Advisor with substantial background in cosmetics and skincare industry. Have provided comprehensive beauty consultations, tailored product recommendations, and effective sales strategies in previous roles. Strengths include in-depth knowledge of latest beauty trends, excellent customer service skills, and ability to build long-term client relationships. In past positions, have successfully boosted sales and enhanced overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
New York, New York
10.2024 - Current
- Handled returns and exchanges according to company policies.
- Administered special promotions such as discounts or loyalty rewards programs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Recommended merchandise based on expert product knowledge and client preferences
- Followed company policies related to returns, exchanges and refunds according guidelines
- Showed customers how to apply makeup and other products to achieve desired looks.
- Provided customers with product advice and recommendations based on their individual needs.
- Identified needs of customers promptly and efficiently
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Beauty Advisor (Temp)
Lancôme at Macy's
Herald Square
07.2023 - 12.2023
- Provided customers with beauty consultations and product recommendations to meet their needs
- Collaborated with store associates to ensure customers received exceptional service
- Demonstrated knowledge of various beauty product lines and kept up with product changes
- Assisted customers in the selection of beauty products to purchase
- Maintained an organized and inviting environment in the beauty department
- Processed returns, exchanges, and refunds in accordance with store policy
Beauty Expert (Seasonal)
Bluemercury
Upper West Side
11.2022 - 12.2022
- Proven ability to provide excellent customer service while selling products
- Demonstrated success in delivering on site beauty services
- Highly skilled in makeup demonstrations
- Greet customers as they walk in the store
Education
Certificate of completion -
The MakeupAcademy
New York, NY02.2022
Animal Science -
Bronx Community College
Bronx, NY05.2016
Skills
- Customer Service
- Product Knowledge
- Skin Prep
- Color Theory
- Attention to detail
- Product recommendations
- Makeup application
- Returns processing
- Team collaboration
- Problem solving
- Effective communication
- Aesthetic sense
- Client relationship building
- Brand promotion
- Personalized recommendations
- Customer assistance
- Purchase orders
- Engaging with diverse customers
- Goal setting
- Cosmetics industry trends
- Makeup techniques
- Store organization
- Makeup application techniques
- Returns and exchanges
- Teamwork
- Cross-selling
- Adaptability
- Loyalty program management
- Beauty routine advice
- Issue refunds
- Return and Exchange Handling
- Beauty trends
Timeline
Beauty Advisor
Ulta Beauty Inc.
10.2024 - Current
Beauty Advisor (Temp)
Lancôme at Macy's
07.2023 - 12.2023
Beauty Expert (Seasonal)
Bluemercury
11.2022 - 12.2022
Certificate of completion -
The MakeupAcademy
Animal Science -
Bronx Community College