Nathaly Mendoza
Laredo,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at these places i’ve had the Opportunity to work and I have learned so much but there’s much more to achieve and learn.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Main Event
07.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Ojos Locos
Manager Assistant
09.2022 - 07.2024
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Games Attendant
Main Event
02.2019 - 08.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Performed routine maintenance on games and equipment, troubleshooting any issues to minimize downtime and maximize playability.
- Completed pre-opening preparations by stocking prizes and supplies.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Offered personalized attention towards guests, ensuring their needs were met, and expectations exceeded.
Sales Associate
Bath and Body Works, Limited Brands
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma -
United High School
Laredo, TX06.2019
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Team Leadership
- Staff Supervision
- Positive Attitude
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Supervisor
Main Event
07.2024 - 08.2024
Ojos Locos
Manager Assistant
09.2022 - 07.2024
Sales Associate
Bath and Body Works, Limited Brands
10.2019 - 01.2020
Games Attendant
Main Event
02.2019 - 08.2022
Diploma -
United High School
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