Nathan Achampong
Columbus,OH
Summary
Dynamic and results-oriented professional with extensive experience in security and operations, notably with Securitas Security Services USA. Excelled in implementing technological solutions and enhancing workflow efficiency, demonstrating exceptional problem-solving and relationship management skills. Proven track record in improving safety protocols and customer service, ensuring meticulous access control and document management.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Dublin, OH
01.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Allied Universal Security Services
Columbus, OH
08.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cargo Operations Agent
Rickenbacker Aviation
Obetz, OH
12.2020 - 07.2022
- Implemented technological solutions such as barcode scanners or automated tracking systems to improve accuracy in shipment management.
- Managed shipment schedules effectively to avoid delays or penalties due to missed deadlines or improper documentation.
- Maintained accurate inventory records for incoming and outgoing shipments, ensuring smooth cargo operations.
- Optimized warehouse space utilization through strategic planning of storage locations, enabling better organization and accessibility of cargo items.
Telecommunications Operator
Teleperformance USA
Westerville, OH
11.2018 - 11.2020
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Education
Comptia A+ Core 1 - Information Technology
Udemy
Associates Of Applied Science - Communications
Columbus State Community College
Columbus, OH2020
High School Diploma -
Westerville Central High School
Westerville, OH2017
Skills
- Access Control
- Complex Problem-Solving
- Relationship building and management
- Electronic surveillance
- Document Management
- Detail Oriented
Timeline
Security Officer
Securitas Security Services USA
01.2024 - Current
Security Officer
Allied Universal Security Services
08.2022 - 11.2023
Cargo Operations Agent
Rickenbacker Aviation
12.2020 - 07.2022
Telecommunications Operator
Teleperformance USA
11.2018 - 11.2020
Comptia A+ Core 1 - Information Technology
Udemy
Associates Of Applied Science - Communications
Columbus State Community College
High School Diploma -
Westerville Central High School