Summary
Overview
Work History
Education
Skills
Websites
Interests
Languages
Certification
Work Availability
Software
Work Preference
Timeline
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Nathan Alexander

Nathan Alexander

Calabasas,CA

Summary

Retention-focused Client Success Manager offering advanced abilities with industry products and services. Expertly handles hand-offs from sales teams to smooth transition customers from new acquisitions to long-term, loyal customers. Brings top-notch communication and conflict mediation skills. R Studio Python Salesforce Tableau Microsoft Excel SQL Account Management Problem Solving Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Client Success Manager

Rouse Services, LLC
08.2023 - Current
  • Conduct client meetings to explain dashboards, interpret data, and demonstrate market trends and analysis
  • Secured new accounts with successful blend of customer-centric support with data-driven approach.
  • Trained customers on software features, best practices, and troubleshooting techniques.
  • Successfully cross-sold and up-sold other company products on 5 occasions
  • Served as primary point of contact for more than 30 clients, addressing inquiries and resolving issues promptly.
  • Retained 95% of customers

Business Intelligence Analyst

Rouse Services, LLC
11.2022 - 12.2023
  • Analyzed large data sets to identify trends and patterns.
  • Filtered and cleaned data with automated and manual data reviews.
  • Managed at least 10 complex projects at any given time with high level of organization, time management and attention to detail.
  • Wrote software, functions and tools for information processing and analysis.
  • Onboarded 20 clients from various ERP systems from raw text files into SQL databases

Junior Business Intelligence Analyst

Bidpath Inc
03.2022 - 09.2022
  • Extracted and transformed data using various tools
  • Advised on BI processes, practices and technologies to support business management and optimization.
  • Developed and validated data visualization and reporting dashboards.
  • Presented analytical findings to stakeholders through clear, concise written and verbal communication.

Financial Analyst Intern

B. Riley Financial
06.2021 - 09.2021
  • Shadowed senior leaders to bolster skill set and master industry best practices.
  • Conducted research on industry trends to better understand market conditions on 4 deals .
  • Utilized Excel functions to create detailed financial models for decision-making purposes.

Education

Bachelor of Arts - Economics

University of Chicago
Chicago, IL
03.2022

Skills

  • Customer Service
  • Customer Relationship Building
  • Customer Relations
  • Training and mentoring
  • Proficient in Excel, SQL, Tableau, Python, R, Salesforce, Atlassian
  • Account Management
  • Decision-Making
  • Problem Resolution

Interests

https://www.linkedin.com/in/nathan-, adam-alexander/ Certificate of Data Science, UCLA, Los Angeles, CA, 11/2022 Certified Blockchain Expert, Blockchain Council, 06/2022 Golf Boxing Chess Writing Music Travel Film Snowboarding Reading

Languages

  • English
  • Intermediate
  • French
  • Armenian

    • Certification

    • Certificate in Data Science, UCLA Extension - Nov 2022
    • Certified Blockchain Expert, Blockchain Council - Jun 2022

    Work Availability

    monday
    tuesday
    wednesday
    thursday
    friday
    saturday
    sunday
    morning
    afternoon
    evening
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    Software

    SQL

    Excel

    Tableau

    R

    Python

    Salesforce

    Microsoft Office

    Atlassian Suite

    Adobe Suite

    Work Preference

    Work Type

    Full Time

    Work Location

    On-SiteRemoteHybrid

    Important To Me

    Company CultureWork-life balanceCareer advancementPaid time offStock Options / Equity / Profit SharingPersonal development programs

    Timeline

    Client Success Manager

    Rouse Services, LLC
    08.2023 - Current

    Business Intelligence Analyst

    Rouse Services, LLC
    11.2022 - 12.2023

    Junior Business Intelligence Analyst

    Bidpath Inc
    03.2022 - 09.2022

    Financial Analyst Intern

    B. Riley Financial
    06.2021 - 09.2021

    Bachelor of Arts - Economics

    University of Chicago

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