Nathan Alkema
Charleston,SC
Summary
I'm a hard working, fun, and dedicated bartender with an independent approach to handling high-volume customer loads. I'm well-versed in assisting wait staff with drinks and food orders. I also am an Excellent relationship-builder and multitasker always ready to support team needs. I know that given the opportunity i will prove to you that i have the chops and the personality to make your business and your team better. Thank you so much for your consideration.
Overview
16
16
years of professional experience
Work History
Bar Manager/Bartender
Mickey Byrnes Irish Pub
Hollywood, FL
08.2011 - 05.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Lead Server Trainer
Grand Lux Cafe Aventura Mall
Hollywood, FL
04.2009 - 02.2016
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Actively participated in weekly management meetings, including service and menu changes and additions
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Most importantly, created a fun environment where people wanted to be
Head Bartender
SAS Martini Lounge
Hollywood, FL
06.2008 - 08.2012
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Courses - Communications
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Grand Rapids Union High School
Grand Rapids, MI05.1998
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Customer Relationship Building
- Guest Interaction
- Best of all im outgoing and pretty fun to work with
Serve safe certified
Recently renewed my ServeSafe certification so im able to train others if needed.
Timeline
Bar Manager/Bartender
Mickey Byrnes Irish Pub
08.2011 - 05.2024
Lead Server Trainer
Grand Lux Cafe Aventura Mall
04.2009 - 02.2016
Head Bartender
SAS Martini Lounge
06.2008 - 08.2012
Courses - Communications
Grand Rapids Community College
High School Diploma -
Grand Rapids Union High School