Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nathan Allen

Miami Shores,FL

Summary

Adept at navigating high-stress customer service scenarios, I excel in conflict resolution and critical thinking, as demonstrated during my tenure at Balloon Museum. With a proven track record in complaint handling and computer proficiency, my approach boosts customer loyalty and operational efficiency, aligning with key employer needs.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Balloon Museum
Mana Wynwood
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Student Worker, Office of Admissions

Barry University
11300 NE 2ND AVE
10.2022 - 08.2024
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.

Education

High School Diploma -

Apopka High School
Orlando, FL

Bachelor of Science - Psychology

BARRY UNIVERSITY
Miami, FL
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Complaint Handling
  • Money handling abilities
  • Conflict Resolution
  • Computer Proficiency
  • Call center experience
  • Professional telephone demeanor
  • Scheduling

Accomplishments

  • Supervised team of 4 staff members. And over 400 customers while working at the Balloon museum

Timeline

Customer Service Representative

Balloon Museum
06.2024 - Current

Student Worker, Office of Admissions

Barry University
10.2022 - 08.2024

High School Diploma -

Apopka High School

Bachelor of Science - Psychology

BARRY UNIVERSITY
Nathan Allen