Nathan Behrens
San Jose,CA
Summary
Experienced, results-focused sales and management professional with proven success operating in a competitive and fast-paced retail environment. Proven record increasing sales, providing outstanding customer service, and building team member relationships while elevating company profile with target market. Enthusiastic and diligent leader with stellar retail history, motivational approach and upbeat nature. Skilled in hiring/training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking, adaptable and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Construction Repair Supervisor
Greater Albuquerque Habitat for Humanity
01.2023 - Current
- Post-Americorp service term joined the organization full time as the repair coordinator, and eventually took over as supervisor to the program
- Led volunteers in driving restoration projects for low-income homeowners
- Oversaw and managed diverse groups of on-site volunteers with variety of skills and experience to finish projects in set timeframe
- Maintained scope and project timelines, purchased project supplies, performed community outreach, and assessed all potential projects
- Supervised projects from initial outreach with homeowners to on-site completion of project.
AmeriCorps Member Construction Crew Leader
Santa Fe Habitat for Humanity
02.2022 - 12.2022
- Assisted in leading diverse groups of volunteers to fulfill Habitat's goal of providing affordable housing to the community
- Provided interpersonal communication, quick-paced adaptation, and people management
- Strengthened skill level as a volunteer coordinator, while adapting to on-the-job training, fast pace problem solving, leading volunteers, and community outreach.
Customer Service Representative/Program Manager
Tennis CT
09.2020 - 01.2022
- First, and foremost helped new and existing customers between several winter and summer facilities to ensure they are satisfied with our programs
- Reaching out to new leads to increase our customer base, and assign people to appropriate programs
- Scheduled and organized tennis programs between the tennis professionals and clients
- Re-opened summer facility and set up programs for the beginning of summer session
- Currently co-managing one of the summer facilities while working on programs at other summer clubs under Tennis CT.
Store Manager
Journeys
01.2020 - 05.2020
- Managing a dynamic and fast-paced retail store, producing approximately $1.8 million dollars in annual sales
- Responsible for recruiting, hiring and training 20 employees in addition to cultivating and developing new co-management staff.
Store Manager
Journeys Kidz
10.2019 - 01.2020
- Restructured the internal work environment to a supportive and solution based professional environment, promoting positive shopping experiences and sales revenue growth
- Encouraging responsibility and input from employees while fostering positive relationships among employees
- Mentoring in a managerial style that focused on exceeding Corporate fiscal expectations.
Store Manager In Training
Journeys' Kidz
05.2017 - 10.2019
- Recruited and trained new employees to handle various aspects of sales and customer service
- Ensured sales targets were attained, monitored sales performance and maintained inventories
- Scheduled shifts, and assigned team member tasks, while enforcing store policies.
Merchandise Floor Specialist
Aeropostale
05.2016 - 05.2017
- Received and oversaw incoming product; stocked, merchandised and created visuals for inventory to solicit attention and drive sales
- Focused on maintaining ongoing customer service that repeat business and increasing sales
- Assisted Store Manager with mentoring sales associates.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05.2017
Associate of Science -
Jacksonville College
Jacksonville, TX05.2015
Skills
- Relationship Building
- Dependable and Consistent
- Decision-Making
- Customer Relations
Timeline
Construction Repair Supervisor
Greater Albuquerque Habitat for Humanity
01.2023 - Current
AmeriCorps Member Construction Crew Leader
Santa Fe Habitat for Humanity
02.2022 - 12.2022
Customer Service Representative/Program Manager
Tennis CT
09.2020 - 01.2022
Store Manager
Journeys
01.2020 - 05.2020
Store Manager
Journeys Kidz
10.2019 - 01.2020
Store Manager In Training
Journeys' Kidz
05.2017 - 10.2019
Merchandise Floor Specialist
Aeropostale
05.2016 - 05.2017
Bachelor of Arts - Psychology
Texas Tech University
Associate of Science -
Jacksonville College
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