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Nathan Bell
Customer Service Manager
Wellsburg,IA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
2
2
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Store Manager
NPC International, Pizza Hut
North Liberty , IA
09.2019 - 02.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
Primary Line Cook
Ruscianos Authentic Taste Of Napoli
North Liberty , Iowa
09.2018 - 02.2020
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Senior Kitchen Manager
Blue Bird Cafe
North Liberty, Iowa
11.2016 - 09.2018
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Helped general management develop prices based on inventory costs and portion sizes.
- Determined operational weak points and implemented corrective actions to resolve concerns.
- Hired and managed all kitchen staff.
Education
Bachelor of Arts -
Iowa State University
Ames, IA 08.2006 - 05.2010
Skills
Order management
Team leadership and coaching
Relationship building and management
Staff Management
Product and service sales
Customer Relations
Opening and closing procedures
Team Building
Vendor management
POS systems
Staff training and development
Customer Response
Software
Adobe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CNA - Certified Nurse Assistant
Timeline
Store Manager
NPC International, Pizza Hut
09.2019 - 02.2021
Primary Line Cook
Ruscianos Authentic Taste Of Napoli
09.2018 - 02.2020
Senior Kitchen Manager
Blue Bird Cafe
11.2016 - 09.2018
Bachelor of Arts -
Iowa State University
08.2006 - 05.2010