Nathan Bergum
Absarokee,MT
Summary
Detail-oriented security systems engineer with a strong track record in site assessments, system integration, and access control programming. Experienced in coordinating complex projects, troubleshooting issues, and maintaining clear standards for customers and installation teams.
Overview
1
1
Language
6
6
Certifications
14
14
years of professional experience
Work History
Security Systems Engineer
Tell Net Systems
Billings, Montana
09.2020 - Current
- Conducted comprehensive site assessments and engineered tailored solutions based on customer needs and site construction, ensuring optimal security system performance.
- Reviewed and validated project scope, system requirements, and bills of materials, reducing errors and supporting accurate project execution.
- Developed site drawings, riser diagrams, wiring layouts, and termination diagrams to guide installation teams, and ensure compliance with technical standards.
- Coordinated with customers to develop standards for their security systems, enhancing consistency, and long-term maintainability.
- Served as a technical resource for customers and technicians, facilitating knowledge transfer, and troubleshooting complex issues.
- Supported project managers and installation technicians during projects, contributing to successful and timely project completion.
- Provided programming and testing of access control, video surveillance, intrusion alarms, and fire alarm systems, ensuring reliable system integration.
- Coordinated with manufacturer partners to stay aware of emerging technologies and system capabilities, maintaining cutting-edge solutions.
Service Manager
Mountain Alarm
Billings, Montana
07.2018 - 09.2020
- Scheduled service appointments and managed technician assignments, optimizing resource allocation and customer satisfaction.
- Oversaw fleet management, ensuring vehicles were maintained and available for timely service delivery.
- Provided customer support, addressing inquiries and resolving issues to maintain strong client relationships.
- Ordered parts to support service operations, minimizing delays and ensuring timely project completion.
- Managed AES systems to ensure secure alarm communications and system reliability.
- Delivered IT support and network assistance, resolving technical issues for internal teams and clients.
- Provided advanced tech support for technicians, facilitating knowledge sharing and problem resolution.
- Programmed security and IT systems, ensuring accurate configuration and system performance.
- Managed communication channels, ensuring effective information flow between teams and clients.
- Supervised service technicians, providing leadership and ensuring high-quality service delivery.
Technician
Mountain Alarm
Billings, MT
05.2012 - 07.2018
- Installed structured cabling to support reliable connectivity for security and IT systems.
- Installed fire, burglar, CCTV, access control, and intercom systems, ensuring compliance with safety and security standards.
- Specialized in large projects, coordinating with teams to deliver complex installations on schedule.
- Maintained strong customer relations by addressing concerns and ensuring satisfaction throughout installation projects.
Education
High School Diploma -
Winifred High School
Winifred06-2003
Skills
- Access control programming
- Video surveillance
- Intrusion alarm systems
- Fire alarm integration
- Security system design
- Site assessments
- Riser diagrams
- Structured cabling
- Project coordination
- Parts ordering
- Problem solving
- Customer communication
- Technical leadership
- Attention to detail
- Team collaboration
- Physical security integration
- Intrusion detection
- Bluebeam Revu
Languages
Norwegian
Professional
Certification
NICET Fire Alarm Systems
Timeline
Security Systems Engineer
Tell Net Systems
09.2020 - Current
Service Manager
Mountain Alarm
07.2018 - 09.2020
Technician
Mountain Alarm
05.2012 - 07.2018
High School Diploma -
Winifred High School