Nathan Birdwell
Bangor,ME
Summary
Dynamic Shift Leader with expertise in team management, safety compliance, and employee training. Proven ability to enhance performance and optimize workflows, driving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Leader Manager
CarrolsLLC
Brewer, ME
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and maintain high service standards.
- Trained and developed team members to enhance performance and customer satisfaction.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Implemented safety protocols to maintain a secure work environment for staff and customers.
- Addressed customer inquiries and resolved issues promptly to improve overall experience.
- Collaborated with upper management on strategic initiatives to drive operational improvements.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
Manager
Taco Bell
Ridgecrest, CA
09.2021 - 05.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Monitored inventory levels and managed stock replenishment to prevent shortages.
Continetal Labor
Fire Quick
Ridgecrest, CA
07.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Heavy Machinery /Certified Forklift Operator
Crystal Geyser
Olancha, CA
12.2019 - 06.2020
- Operated forklifts safely in high-volume production environment, ensuring timely material handling.
- Conducted routine inspections on equipment to maintain operational safety and compliance standards.
- Collaborated with team members to optimize workflow and improve loading/unloading efficiency.
- Trained new employees on proper forklift operation and safety protocols, enhancing team competency.
Electrical Technician
B L Electrical
Anaheim, CA
03.2015 - 03.2020
- Installed and maintained electrical systems to ensure compliance with safety standards.
- Diagnosed and repaired electrical malfunctions in residential and commercial settings.
- Collaborated with team members to streamline installation processes and reduce downtime.
- Conducted routine inspections to identify potential electrical hazards and recommend solutions.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CASkills
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Punctual and reliable
- Cash handling
- Opening and closing procedures
- Training and mentoring
- Staff motivation
- Accurate money handling
- Delegating work
- Team development
- Safety compliance
- Decision-making
Timeline
Shift Leader Manager
CarrolsLLC
09.2024 - Current
Manager
Taco Bell
09.2021 - 05.2023
Continetal Labor
Fire Quick
07.2020 - 08.2021
Heavy Machinery /Certified Forklift Operator
Crystal Geyser
12.2019 - 06.2020
Electrical Technician
B L Electrical
03.2015 - 03.2020
High School Diploma -
Burroughs High School